Manager, Sales & Service - Brooklyn Basketball

Brooklyn Sports & Entertainment•New York, NY

11d•$72,000 - $90,000

About The Position

Brooklyn Sports & Entertainment is hiring a Manager, Sales & Service for Brooklyn Basketball, which brings the Brooklyn Nets and New York Liberty together to create community-focused basketball experiences. The role leads sales efforts for basketball programs, trainings, rentals, birthday experiences, and other revenue-generating opportunities. It combines individual selling with management of the sales and service team, with responsibility for team performance, the sales pipeline, enrollment, revenue, and retention. The position reports to the Director of Business Operations, Brooklyn Basketball. The manager will develop and execute sales strategies for families, schools, organizations, corporate groups, and other prospective customers across the NYC Metro Area. They will manage customer and prospect relationships, coach the team, establish sales processes and performance measures, and work with internal stakeholders on campaigns and revenue-growth initiatives. The role also coordinates the sales calendar and revenue cycle and uses sales reporting, customer data, and market research to improve performance. The position is primarily based in an office or facility environment, with travel to locations around the NYC Metro Area for community events, clinics, and related activities. Compensation is $72,000–$90,000, plus sales incentive and bonus eligibility.

Requirements

Bachelor’s degree required.
3–5 years of professional sales experience; experience in sports, hospitality, events, or a related field is preferred.
Proficiency in Salesforce and related software.
Demonstrated success owning a sales pipeline, meeting individual revenue goals, and converting leads into customers.
Excellent time-management and organizational skills.
Strong verbal and written communication skills.
Strong knowledge of basketball programming and sales strategies.

Nice To Haves

At least one year of experience managing or coaching sales and client-facing professionals is preferred.
Professional sales experience in sports, hospitality, events, or a related field is preferred.

Responsibilities

Lead sales of Brooklyn Basketball programs and offerings, including After-School Club, camps, clinics, trainings, rentals, birthday experiences, group opportunities, and other revenue-generating products.
Cultivate relationships with high-value prospects and partners through calls, emails, events, and face-to-face engagement.
Manage, coach, and develop the Brooklyn Basketball sales and service team through one-on-ones, meetings, pipeline reviews, call coaching, goal setting, and ongoing feedback; communicate reports and recommendations to leadership.
Set team priorities, sales processes, performance expectations, and key performance indicators, and ensure a seamless transition from booking through event delivery.
Develop and execute sales strategies for families, schools, organizations, corporate groups, and other prospective customers across the NYC Metro Area.
Own and monitor the team sales pipeline from lead generation through conversion, including follow-up, prioritization, forecasting, and customer communication within Salesforce.
Collaborate with the Director of Business Operations and internal stakeholders on campaign strategies, lead generation, cadence automation, AI-enabled workflows, incentive programs, and other revenue-growth initiatives.
Coordinate the Brooklyn Basketball sales calendar, revenue cycle, annual schedule, priority sales events, and facility schedule.
Use sales reporting, customer data, market research, and performance insights to identify trends, improve conversion, and create revenue opportunities.
Meet and exceed personal and team performance objectives while maintaining high customer service standards and representing The Brooklyn Way.