Manager, Sales Force Effectiveness

Galderma • Miami, FL

1d • Onsite

About The Position

The Manager, Sales Force Effectiveness (SFE) strengthens commercial performance by translating business strategy into effective field execution. Reporting to the Director of Sales Force Effectiveness, this person serves as the primary SFE partner for assigned business units and helps sales teams focus time and resources on customers and opportunities with the greatest potential. The role combines analytical expertise, operational execution, and cross-functional partnership to improve customer targeting, call planning, territory effectiveness, and performance visibility.

The successful candidate turns complex data into practical recommendations, simplifies how field teams access and use information, and builds consistent processes that support measurable business results. The role partners across Sales, Marketing, Commercial Excellence, Insights & Analytics, IT, Operations, and external partners, while maintaining appropriate governance and compliance for commercial data and activities.

This position is primarily office-based and involves standard office activities, extended computer use, meetings, presentations, and cross-team collaboration. Occasional travel to company locations and sales meetings may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Requirements

• Bachelor’s degree in Business, Analytics, Economics, Life Sciences, or a related field, or equivalent relevant experience.
• 3–5 years of relevant experience in sales force effectiveness, commercial operations, sales analytics, commercial excellence, or life sciences consulting.
• Demonstrated experience in customer segmentation and targeting, call planning, territory analysis, and field performance measurement.
• Strong analytical and problem-solving skills, including the ability to translate complex information into clear business recommendations.
• Advanced Excel and PowerPoint skills.
• Knowledge of CRM platforms and commercial data, including customer, activity, sales, and prescription data where applicable.
• Ability to manage multiple priorities, deliver accurate work, and balance analytical rigor with practical field needs.
• Understanding of data governance, confidentiality, and compliance expectations in a regulated healthcare environment.
• Eligible to work in the United States; the role does not offer work-authorization sponsorship.

Nice To Haves

• Experience using Power BI, Tableau, or comparable reporting tools.
• Experience supporting pharmaceutical, biotechnology, or other healthcare commercial organizations.
• Experience supporting specialty pharmaceutical launches, growing field organizations, or multiple business units.
• Demonstrated success leading process improvements, supporting change adoption, or managing external vendors.

Responsibilities

• Lead customer targeting and call planning for the assigned business unit, including recurring target panel reviews and call planning cycles with Sales, Marketing, and Commercial Excellence.
• Align customer prioritization and engagement frequency with business objectives, customer potential, access, and field capacity.
• Identify gaps in priority customer reach, engagement frequency, and call-plan progress; recommend actions to improve coverage, execution, and balance across customer segments.
• Evaluate territory opportunity, workload, geographic coverage, vacancies, and time available for customer engagement; recommend resource deployment that balances customer needs, sales capacity, and business potential.
• Analyze customer engagement, sales trends, prescribing behavior where applicable, and territory performance, and provide recommendations to sales leaders for prioritizing actions and coaching teams.
• Partner with Marketing and Sales leadership to establish sampling cadences and allocations; monitor sample utilization and recommend adjustments.
• Maintain consistent metric definitions, business rules, and reporting standards in partnership with Commercial Excellence teams and third parties.
• Develop and refine decision-oriented dashboards, consolidate duplicative reporting, and reduce manual Excel distribution.
• Serve as a business partner for CRM, call-planning platforms, and related commercial tools; define requirements, support testing and rollout, and improve usability, data quality, and adoption.
• Train new hires on SFE tools and provide ongoing support through office hours during product launches, system enhancements, and process changes.
• Partner with Marketing and Omnichannel teams to connect field activity with digital engagement strategies and assess adoption and effectiveness of next-best-action recommendations and approved customer-facing content.
• Provide targeting, territory, and performance insights to support incentive compensation and quota-plan design, goal setting, and evaluation in partnership with teams accountable for compensation administration.
• Manage SFE requests through established intake and prioritization processes; standardize recurring activities and sampling, document procedures, automate routine work, and strengthen team continuity and coverage.
• Coordinate cross-functional initiative deliverables, communicate progress, resolve issues, and measure adoption and business impact.
• Follow company policies and applicable requirements for commercial data use, customer information, access controls, and promotional activities; maintain documented approvals and change controls for key SFE processes.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with employer match
• Paid time off
• Annual short-term incentive program, subject to plan terms and eligibility requirements
• Opportunities for growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager