Sales Effectiveness Coach
About The Position
The Sales Effectiveness Coach serves as a trusted coach and consultant to sales professionals, helping them develop the knowledge, skills, and behaviors needed to succeed in customer-facing roles. The role partners closely with Sales Leadership to identify development needs and deliver coaching in business knowledge, product and solution understanding, sales skills, messaging, business conversations, and role readiness. The coach designs and delivers learning experiences; develops training content and assessments; facilitates practice activities and role plays; and provides coaching for onboarding and ongoing employee development. The role contributes to training programs, learning-path development, and new-hire boot camps, while reinforcing consistent sales frameworks and best practices. It supports the Insurance and Healthcare businesses and focuses on broad coaching and business effectiveness rather than narrow insurance-specific expertise. Travel may be needed to support training events and other business initiatives.
Requirements
- Bachelor's degree in Marketing, Human Resources, Business, or a related field.
- 5+ years of experience in an Account Manager, sales, or related customer-facing role with demonstrated success.
- 4+ years of experience in sales coaching, sales training, learning and development, or a related enablement function.
- Experience coaching and developing sales professionals.
- Experience creating and delivering training programs, learning content, assessments, and role-play activities.
- Strong understanding of sales processes, sales methodologies, and effective coaching practices.
- Excellent presentation, facilitation, communication, and relationship-building skills.
- Ability to partner effectively with leaders and stakeholders across multiple functions.
- Strong organizational skills and the ability to manage multiple priorities in a dynamic environment.
Responsibilities
- Partner with Sales Leadership to identify coaching and development needs related to sales skills, business knowledge, product understanding, systems, processes, and customer engagement.
- Design, develop, and deliver training sessions, workshops, practice activities, and on-demand learning content.
- Create and maintain assessments that evaluate knowledge retention, skill development, and readiness milestones.
- Facilitate role-play exercises, coaching sessions, and practice scenarios to strengthen sales effectiveness and customer-conversation skills.
- Develop learning materials, presentations, sales scripts, guides, and supporting resources that reinforce key concepts and best practices.
- Support onboarding and ongoing employee development through customized coaching plans and structured learning experiences.
- Attend sales training events and collaborate with stakeholders to create supplemental learning experiences that reinforce new concepts, messaging, and product knowledge.
- Participate in customer-facing call observations and provide documented coaching feedback to employees and leaders.
- Contribute to the development, maintenance, and governance of training content, learning paths, and enablement resources.
- Support the planning, development, and facilitation of new-hire boot camps and other learning events.
- Help establish and measure training effectiveness through assessments, feedback, and learning metrics.
- Partner with stakeholders across the business to continuously improve training programs and employee development initiatives.
- Travel as needed to support training events, boot camps, national meetings, customer advisory activities, and other business initiatives.
Benefits
- Comprehensive medical, dental, and vision benefits through a multi-carrier program.
- 401(k) with match.
- Employee Share Purchase Plan.
- Wellness platform with incentives.
- Headspace app subscription.
- Employee Assistance and Time-off Programs.
- Short- and long-term disability insurance.
- Life and Accidental Death Insurance.
- Critical Illness and Hospital Indemnity coverage.
- Family benefits, including bonding and family care leaves, adoption, and surrogacy benefits.
- Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
- Annual Paid Time Off.
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with a charity of choice.
- Eligible for an annual incentive bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
