Manager, Sales Force Effectiveness

Galderma • Miami, FL

1d • Onsite

About The Position

The Manager, Sales Force Effectiveness (SFE) helps strengthen commercial performance by translating business strategy into effective field execution. Reporting to the Director of Sales Force Effectiveness, this role serves as the primary SFE partner for assigned business units and helps sales teams focus time and resources on customers and opportunities with the greatest potential. It combines analytical expertise, operational execution, and cross-functional partnership to improve customer targeting, call planning, territory effectiveness, and performance visibility. The role turns complex data into practical recommendations, simplifies how field teams access and use information, and builds consistent processes that support measurable business results.

The position is primarily office-based and involves meetings, presentations, collaboration, and other activities supporting business operations. Occasional travel to company locations and sales meetings may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

The position is eligible to participate in an annual short-term incentive program, subject to plan terms and eligibility requirements. Galderma offers a competitive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms. The role does not offer work-authorization sponsorship; external applicants must be eligible to work in the United States.

Requirements

• Bachelor’s degree in Business, Analytics, Economics, Life Sciences, or a related field, or equivalent relevant experience.
• 3–5 years of relevant experience in sales force effectiveness, commercial operations, sales analytics, commercial excellence, or life sciences consulting.
• Demonstrated experience in customer segmentation and targeting, call planning, territory analysis, and field performance measurement.
• Strong analytical and problem-solving skills, with the ability to translate complex information into clear business recommendations.
• Advanced Excel and PowerPoint skills.
• Knowledge of CRM platforms and commercial data, including customer, activity, sales, and prescription data where applicable.
• Ability to manage multiple priorities, deliver accurate work, and balance analytical rigor with practical field needs.
• Understanding of data governance, confidentiality, and compliance expectations within a regulated healthcare environment.
• Ability to perform standard office activities, including extended periods of computer use and participation in virtual and in-person meetings.
• External applicants must be eligible to work in the United States; the role does not offer sponsorship for work authorization.

Nice To Haves

• Experience using Power BI, Tableau, or comparable reporting tools.
• Experience supporting pharmaceutical, biotechnology, or other healthcare commercial organizations.
• Experience supporting specialty pharmaceutical launches, growing field organizations, or multiple business units.
• Demonstrated success leading process improvements, supporting change adoption, or managing external vendors.

Responsibilities

• Lead customer targeting and call planning for the assigned business unit, including recurring target panel reviews and call planning cycles with Sales, Marketing, and Commercial Excellence.
• Align customer prioritization and engagement frequency with business objectives, customer potential, access, and field capacity.
• Identify gaps in customer reach, engagement frequency, and call-plan progress; recommend actions to improve priority-customer coverage, call attainment, and execution.
• Evaluate territory opportunity, workload, geographic coverage, vacancies, and time available for customer engagement; recommend resource deployment that balances customer needs, sales capacity, and business potential.
• Analyze customer engagement, sales trends, prescribing behavior where applicable, and territory performance; provide clear recommendations to help sales leaders prioritize actions and coach teams.
• Partner with Marketing and Sales leadership to establish sampling cadences and appropriate allocation; monitor sample utilization and recommend adjustments.
• Maintain consistent metric definitions, business rules, and reporting standards with Commercial Excellence teams and third parties.
• Develop and refine dashboards that highlight decisions and actions, consolidate duplicative reporting, and reduce manual Excel distribution.
• Serve as a business partner for CRM, call planning platforms, and related commercial tools; define business requirements, support testing and rollout, and improve usability, data quality, and adoption.
• Train new hires on SFE tools and provide ongoing field support through office hours during product launches, system enhancements, and process changes.
• Partner with Marketing and Omnichannel teams to connect field activity with digital engagement strategies and assess adoption and effectiveness of next-best-action recommendations and approved customer-facing content.
• Provide targeting, territory, and performance insights for incentive compensation and quota planning in partnership with teams accountable for compensation administration.
• Manage SFE requests through established intake and prioritization processes; standardize recurring activities, sampling, and procedures, automate routine work, and strengthen team continuity and coverage.
• Coordinate cross-functional initiatives with Sales, Marketing, Insights & Analytics, Commercial Excellence, IT, Operations, and external partners; communicate progress, resolve issues, and measure adoption and business impact.
• Follow company policies and applicable requirements for commercial data use, customer information, access controls, and promotional activities; maintain documented approvals and change controls for key SFE processes.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with employer match
• Paid time off
• Annual short-term incentive program, subject to plan terms and eligibility requirements
• Meaningful opportunities for growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager