Manager, Sales and Customer Service (TEMP)

Macy's•Whitehall, PA

1d•$56,300 - $93,700•Onsite

About The Position

The Manager, Sales and Customer Service ensures that Macy’s standards for customer service are upheld and that the sales floor is welcoming and ready for customers. The role leads initiatives to increase shopper loyalty and deliver excellent customer experiences, while building an enthusiastic team through training, coaching, and recognition. The manager works to exceed sales goals, uses Sales and Star Rewards data to improve results, and oversees selling support activities such as the stockroom, signing, equipment, and merchandising. The role also supports OMNI, Style, and Asset Protection; develops colleagues and career progression plans; and manages recruiting, hiring, training, performance, and workplace concerns. The position requires a flexible retail schedule, including days, evenings, holidays, and weekends.

Requirements

3–5 years of management experience in retail.
Ability to build, lead, and motivate a productive, enthusiastic team.
Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor.
Ability to exceed sales goals through coaching, recognition, and improving productivity and efficiency.
Ability to analyze sales and rewards data and develop strategies to improve results.
Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
Ability to support operational areas such as OMNI, Style, and Asset Protection.
Ability to conduct talent analysis, establish career progression plans, and retain talent.
Effective conflict-resolution skills, including addressing complaints and resolving colleague problems.
Clear and effective communication, writing, and presentation skills.
Strong skills with Microsoft suite, computers, and handheld devices.
Ability to work a flexible schedule based on department and company needs.
Ability to perform heavy lifting and constant moving, standing, and reaching with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 30 lbs.; stoop, kneel, crouch, and climb ladders; and potentially reach above eye level.
Close vision, color vision, depth perception, and focus adjustment are required.

Responsibilities

Build and motivate an enthusiastic, productive team that engages customers and creates memorable shopping experiences.
Lead Macy’s initiatives through coaching and recognition to exceed sales goals and optimize productivity and efficiency.
Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
Manage selling support, including the stockroom, signing, equipment, and merchandising.
Support other operational areas, including OMNI, Style, and Asset Protection.
Conduct talent analysis and establish career progression plans for key positions to retain talent and reduce turnover.
Fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
Manage the team to meet or exceed performance and behavioral expectations.
Address colleague complaints and resolve problems.
Work a flexible retail schedule, including days, evenings, holidays, and weekends.
Foster acceptance and respect and strengthen authentic relationships with colleagues, customers, and communities.
Perform other assigned duties.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement