Manager, Sales and Customer Service (TEMP)

Macy's•Salem, NH

About The Position

The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and the sales floor is welcoming and ready for customers. This role leads initiatives to increase shopper loyalty, exceed sales goals, and create memorable shopping experiences by coaching, recognizing, and developing colleagues. The manager oversees selling support and contributes to other store operations while helping build an inclusive environment that fosters respectful, authentic connections.

Requirements

3–5 years of management experience in retail.
Bachelor’s degree or equivalent work experience in a related field, or a high school diploma or equivalent.
Ability to build, lead, and motivate a productive team.
Strong customer service orientation and ability to maintain a welcoming sales floor.
Ability to exceed sales goals through coaching, recognition, and productivity management.
Ability to analyze sales and rewards data and develop improvement strategies.
Experience managing selling support activities such as stockroom operations, signing, equipment, and merchandising.
Ability to support OMNI, Style, and Asset Protection operations.
Ability to conduct talent analysis, develop career progression plans, and retain talent.
Ability to address complaints and resolve colleague problems.
Clear and effective communication, writing, and presentation skills.
Strong proficiency with Microsoft applications, computers, and handheld devices.
Ability to work a flexible schedule based on department and company needs.
Ability to perform heavy lifting, frequent movement, standing, and reaching; stand for at least two consecutive hours; lift at least 30 lbs.; and stoop, kneel, crouch, and climb ladders.
May need to reach above eye level; requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Build and motivate a productive, enthusiastic team that engages customers and creates memorable shopping experiences.
Lead Macy’s initiatives through coaching and recognition to exceed sales goals and optimize productivity and efficiency.
Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
Manage selling support, including the stockroom, signing, equipment, and merchandising.
Support other operational areas such as OMNI, Style, and Asset Protection.
Conduct ongoing talent analysis and establish career progression plans for key positions to retain talent and reduce turnover.
Fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
Manage the team to meet or exceed performance and behavioral expectations, and address complaints and resolve colleague problems.
Work a flexible retail schedule, including days, evenings, holidays, and weekends.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement