Manager, Sales and Customer Service (TEMP)

Macy's•Downey, CA

3d•$61,930 - $103,070•Onsite

About The Position

The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and that the sales floor is welcoming and ready for customers. The manager leads initiatives to increase shopper loyalty, build a productive and enthusiastic team, and deliver memorable shopping experiences through training, coaching, and recognition. The role is responsible for sales performance, selling support, and talent development. It oversees activities such as the stockroom, signing, equipment, and merchandising, and supports other operational areas including OMNI, Style, and Asset Protection. The manager also handles staffing and performance management, including hiring, training, evaluating, and addressing colleague concerns. The position requires a flexible retail schedule, including days, evenings, holidays, and weekends.

Requirements

3–5 years of management experience in retail.
Bachelor’s degree or equivalent work experience in a related field, or a high school diploma or equivalent.
Ability to build, lead, and motivate a productive, enthusiastic team.
Passion for exceptional customer experiences and maintaining a welcoming sales floor.
Ability to exceed sales goals through coaching, recognition, and improved productivity and efficiency.
Ability to analyze sales and rewards data and use it to recognize colleagues and develop improvement strategies.
Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
Ability to support operational areas such as OMNI, Style, and Asset Protection.
Proficiency in talent analysis, career progression planning, and retaining top talent.
Ability to address complaints and resolve colleague problems.
Clear and effective communication, writing, and presentation skills.
Strong proficiency with Microsoft suite, computers, and handheld devices.
Ability to work a flexible schedule based on department and company needs.
Ability to meet the physical requirements, including heavy lifting, frequent movement, standing, reaching, and lifting at least 30 pounds; standing for at least two consecutive hours; stooping, kneeling, crouching, climbing ladders, and potentially reaching above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Build and motivate an enthusiastic team focused on engaging customers and creating memorable shopping experiences.
Lead Macy’s initiatives through coaching and recognition to exceed sales goals and optimize productivity and efficiency.
Review and use Sales and Star Rewards data to recognize colleagues and develop strategies for improving results.
Manage selling support activities, including the stockroom, signing, equipment, and merchandising.
Support other operational areas, including OMNI, Style, and Asset Protection.
Analyze colleague talent and establish career progression plans for key positions to retain top talent and reduce turnover.
Fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage performance and behavior expectations; address complaints and resolve colleague problems.
Work a flexible retail schedule, including days, evenings, holidays, and weekends.
Foster an environment of acceptance and respect that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement