Manager, Sales and Customer Service (TEMP)
About The Position
The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and leads initiatives to increase shopper loyalty. This role drives a welcoming, customer-ready sales floor and coaches the service team to deliver memorable shopping experiences in a fun and inclusive environment. The manager leads sales and service performance, uses sales and Star Rewards data to improve results, manages selling support and assists other operational areas. The position also includes hiring, training, coaching, developing, evaluating and managing colleagues, resolving workplace concerns, and building talent and career progression. The role requires a flexible retail schedule, including days, evenings, holidays, and weekends, and involves physical activity such as lifting, standing, moving, reaching, and climbing ladders.
Requirements
- 3–5 years of management experience in retail.
- Bachelor’s degree or equivalent work experience in a related field, or a high school diploma or equivalent.
- Ability to build, lead, and motivate a productive team.
- Passion for customer service and maintaining a welcoming sales floor.
- Ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency.
- Ability to review and use sales and rewards data to develop improvement strategies.
- Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
- Ability to support OMNI, Style, and Asset Protection operations.
- Ability to conduct talent analysis, establish career progression plans, and retain talent.
- Ability to address complaints and resolve colleague problems.
- Clear and effective communication, writing, and presentation skills.
- Strong skills with Microsoft tools, computers, and handheld devices.
- Ability to work a flexible schedule based on department and company needs, including days, evenings, holidays, and weekends.
- Ability to perform heavy lifting and frequent movement, standing, and reaching; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders; and possibly reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Build and motivate an enthusiastic team focused on engaging customers and creating memorable shopping experiences.
- Lead Macy’s initiatives through coaching and recognition to exceed sales goals and optimize productivity and efficiency.
- Review and use Sales and Star Rewards data to recognize colleagues and develop strategies for improving results.
- Manage selling support, including the stockroom, signing, equipment, and merchandising.
- Support operational areas such as OMNI, Style, and Asset Protection.
- Analyze colleague talent and establish career progression plans for key positions to retain talent and reduce turnover.
- Fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
- Manage the team to meet or exceed performance and behavioral expectations.
- Address complaints and resolve problems with colleagues.
- Foster acceptance and respect and strengthen authentic relationships with colleagues, customers, and communities.
- Perform other duties as assigned.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Tuition reimbursement
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What This Job Offers
Career Level
Manager
Education Level
High school or GED
