Manager, Sales and Customer Service (TEMP)

Macy's•Whitehall, PA

1d•Onsite

About The Position

The Manager, Sales and Customer Service ensures the store delivers an excellent customer experience and maintains Macy’s standards for customer service. The role leads initiatives to increase shopper loyalty and keeps the sales floor welcoming and ready. It builds and motivates a team through training, coaching, and recognition, while overseeing sales performance, selling support, and talent development. The manager also supports other operational areas and addresses colleague concerns and performance issues. This is a temporary retail position with a flexible schedule based on department and company needs.

Requirements

3–5 years of management experience in retail.
Ability to build, lead, and motivate a productive team.
Passion for exceptional customer experiences and maintaining a welcoming sales floor.
Ability to exceed sales goals through coaching, recognition, and improving productivity and efficiency.
Ability to analyze sales and rewards data and develop strategies to improve results.
Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
Ability to support other operational areas such as OMNI, Style, and Asset Protection.
Proficiency in talent analysis, career progression planning, and retaining top talent.
Ability to address complaints and resolve colleague problems.
Clear and effective communication, writing, and presentation skills.
Strong skills with Microsoft suite, computers, and handheld devices.
Ability to work a flexible schedule based on department and company needs.
Ability to perform the physical demands of the position, including heavy lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.

Nice To Haves

Bachelor’s degree or equivalent work experience in a related field.
High school diploma or equivalent.

Responsibilities

Build and motivate a productive, enthusiastic team that engages customers and creates memorable shopping experiences.
Lead Macy’s initiatives through coaching and recognition to exceed sales goals and optimize productivity and efficiency.
Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
Manage selling support, including the stockroom, signing, equipment, and merchandising.
Support other operational areas, including OMNI, Style, and Asset Protection.
Analyze colleague talent and establish career progression plans for key positions to retain top talent and reduce turnover.
Fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
Manage the team to meet or exceed performance and behavioral expectations, and address complaints and resolve colleague problems.
Work a flexible retail schedule, including days, evenings, holidays, and weekends.
Foster an environment of acceptance and respect that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.
Tuition reimbursement.