Manager, Risk Management - Atlanta, GA

Cortland•Atlanta, GA

About The Position

The Risk Management Manager supports the day-to-day operations of Cortland’s Risk Management function and strengthens the processes, reporting, and controls that support the business. The role manages claims and risk-related activities, analyzes incident and claims data, supports insurance and vendor compliance, and identifies opportunities to create efficient, consistent, and scalable workflows. The position oversees risk management operations such as claims administration, incident reporting, insurance processes, vendor compliance, departmental reporting, monthly invoices, and risk management requirements for acquisitions and dispositions. It collaborates with Operations, Legal, Accounting, Procurement, and other teams, and provides guidance to associates and business partners. The role manages third-party claims from initial reporting through resolution and recovery, coordinating with carriers, adjusters, vendors, residents, and internal stakeholders. It also reviews and maintains incident, claims, and liability documentation; improves processes, tools, workflows, systems, and controls; and prepares reports and analyses that identify trends, loss drivers, and opportunities to reduce risk.

Requirements

Bachelor’s degree in risk management, insurance, business administration, finance, or a related field, or equivalent professional experience.
At least 5 years of relevant experience in risk management, insurance, claims, or a related field, with demonstrated responsibility for managing operational processes and competing priorities.
Demonstrated experience evaluating workflows and implementing process improvements that increase efficiency, consistency, and accountability.
Strong analytical and problem-solving skills, including experience using data and reporting to identify trends, risks, and opportunities for improvement.
Strong organizational skills and attention to detail, with the ability to manage multiple projects and ongoing operational responsibilities simultaneously.
Strong written and verbal communication skills and the ability to collaborate effectively across departments and organizational levels.
Experience with process documentation, reporting, data management, and operational controls.
Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Outlook.

Nice To Haves

Experience managing claims and working with insurance carriers, adjusters, vendors, and internal business partners.
Multifamily or real estate industry experience.
Project management, workflow automation, or formal process-improvement experience.

Responsibilities

Manage Risk Management activities, including claims administration, incident reporting, insurance processes, vendor compliance, and departmental reporting.
Process and oversee monthly invoices related to Risk Management programs and services.
Coordinate insurance and other Risk Management requirements for acquisitions and dispositions.
Partner with Operations, Legal, Accounting, Procurement, and other teams on risk-related matters and consistent processes.
Guide associates and business partners on Risk Management requirements, processes, and documentation.
Manage third-party claims, including vendor damage and resident insurance-related matters, from initial reporting through resolution and recovery.
Coordinate with insurance carriers, adjusters, vendors, residents, and internal stakeholders to facilitate timely claim resolution.
Coordinate liability releases and maintain complete supporting documentation.
Review incident information, scopes of work, claim documentation, and supporting records for accuracy and completeness.
Maintain organized claims records and monitor open matters to drive resolution and recovery.
Evaluate Risk Management processes and identify opportunities to simplify workflows, reduce manual work, and improve consistency.
Develop standardized processes, templates, tools, and documentation to make Risk Management activities easier to manage and scale.
Identify opportunities to automate recurring tasks and improve information flow between Risk Management and business partners.
Partner with internal teams to improve systems and workflows supporting incident reporting, claims, insurance administration, and vendor compliance.
Establish controls and checkpoints that improve data quality, documentation, and accountability.
Identify bottlenecks and turn manual or individual-dependent activities into documented, repeatable processes.
Lead or support projects that improve the efficiency and effectiveness of the Risk Management function.
Prepare recurring claims, incident, liability program, and other Risk Management reports for internal and external stakeholders.
Maintain and monitor claims and incident data for accurate, reliable reporting.
Analyze data to identify trends, recurring issues, potential loss drivers, and opportunities to reduce risk.
Translate Risk Management data into clear, actionable insights for department leadership and business partners.
Identify ways to improve the quality, accessibility, and usefulness of Risk Management reporting.