Manager, Risk Management - Atlanta, GA

Cortland•Atlanta, GA

About The Position

At Cortland, the Manager, Risk Management supports the day-to-day operations of the Risk Management function while strengthening processes, reporting, and controls across the business. The role manages claims and risk-related activities, analyzes incident and claims data, supports insurance and vendor compliance, and identifies opportunities to create efficient, consistent, and scalable workflows. The position oversees Risk Management operations, including claims administration, incident reporting, insurance processes, vendor compliance, departmental reporting, monthly invoices, and insurance requirements related to acquisitions and dispositions. It partners with Operations, Legal, Accounting, Procurement, and other teams, and provides guidance to associates and business partners on Risk Management requirements and documentation. The Manager handles third-party claims from initial reporting through resolution and recovery, coordinating with insurance carriers, adjusters, vendors, residents, and internal stakeholders. The role also reviews and maintains claim documentation, monitors open matters, prepares recurring reports, analyzes data for trends and loss drivers, and leads or supports process-improvement projects. Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm founded in 2005. The company describes its approach as resident-centric and focused on performance, innovation, and disciplined execution. Cortland is an equal opportunity and drug-free employer and participates in E-Verify.

Requirements

Bachelor’s degree in risk management, insurance, business administration, finance, or a related field, or equivalent professional experience.
At least 5 years of relevant experience in risk management, insurance, claims, or a related field, with responsibility for managing operational processes and competing priorities.
Strong analytical and problem-solving skills, including using data and reporting to identify trends, risks, and opportunities for improvement.
Strong organizational skills and attention to detail, with the ability to manage multiple projects and ongoing operational responsibilities simultaneously.
Strong written and verbal communication skills and the ability to collaborate across departments and organizational levels.
Experience with process documentation, reporting, data management, and operational controls.
Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Outlook.

Nice To Haves

Experience managing claims and working with insurance carriers, adjusters, vendors, and internal business partners.
Multifamily or real estate industry experience.
Project management, workflow automation, or formal process-improvement experience.

Responsibilities

Manage Risk Management activities, including claims administration, incident reporting, insurance processes, vendor compliance, and departmental reporting.
Process and oversee monthly invoices related to Risk Management programs and services.
Coordinate insurance and other Risk Management requirements for acquisitions and dispositions.
Partner with Operations, Legal, Accounting, Procurement, and other teams on risk-related matters and consistent processes.
Guide associates and business partners on Risk Management requirements, processes, and documentation.
Manage third-party claims, including vendor damage and resident insurance-related matters, from initial reporting through resolution and recovery.
Coordinate with insurance carriers, adjusters, vendors, residents, and internal stakeholders to facilitate timely claim resolution.
Coordinate liability releases and maintain complete supporting documentation.
Review incident information, scopes of work, claim documentation, and supporting records for accuracy and completeness.
Maintain organized claims records and monitor open matters to drive resolution and recovery.
Evaluate Risk Management processes to simplify workflows, reduce manual work, and improve consistency.
Develop standardized processes, templates, tools, and documentation to make Risk Management activities easier to manage and scale.
Identify opportunities to automate recurring tasks and improve information flow between Risk Management and business partners.
Partner with internal teams to improve systems and workflows for incident reporting, claims, insurance administration, and vendor compliance.
Establish controls and checkpoints to improve data quality, documentation, and accountability.
Identify bottlenecks and turn manual or individual-dependent activities into documented, repeatable processes.
Lead or support projects that improve the efficiency and effectiveness of the Risk Management function.
Prepare recurring claims, incident, liability program, and other Risk Management reports for internal and external stakeholders.
Maintain and monitor claims and incident data to support accurate, reliable reporting.
Analyze data to identify trends, recurring issues, potential loss drivers, and opportunities to reduce risk.
Translate Risk Management data into clear, actionable insights for department leadership and business partners.
Identify ways to improve the quality, accessibility, and usefulness of Risk Management reporting.