Manager, Revenue Cycle Services (Remote)

North American Partners in Anesthesia•Saint Paul, MN

1d•Remote

About The Position

The Manager of Revenue Cycle Services directly oversees the Accounts Receivable (AR) team, including specialized Credit Balance, Over/Underpayment, and Correspondence units. In partnership with the Supervisor of RCM, this role manages team performance, workflows, training, and quality assurance. The manager collaborates with RCM leadership to improve collections, resolve payer issues, enhance revenue cycle performance, and reduce cost per case. This is a remote position. Preferred candidate locations are Melville, NY; Raleigh, NC; and Sunrise, FL.

Requirements

High school diploma or equivalent.
At least 5 years of experience in Revenue Cycle Management.
1–3 years of supervisory or management experience.
Strong knowledge of denial management, payer communication, and collections processes.
Advanced proficiency in Microsoft Office, especially Excel (including pivot tables, VLOOKUP, and data analysis), Word, and PowerPoint.
Strong verbal and written communication skills.

Nice To Haves

Bachelor’s degree.
CPC (Certified Professional Coder) or CCS-P (Certified Coding Specialist – Physician-based) certification.

Responsibilities

Lead hiring, onboarding, and training of AR staff and supervisors.
Conduct performance evaluations using productivity, accuracy, attendance, and quality metrics.
Monitor staff time and attendance through WorkDay and manage PTO, absences, and tardiness.
Approve overtime and adjustments within the departmental budget.
Promote a positive, collaborative team environment and support staff engagement and retention.
Supervise daily AR processes to ensure timely follow-up and efficient collections.
Review and approve account adjustments and workflow escalations.
Maintain compliance with applicable collection laws, payer contract terms, and appeals processes.
Use Microsoft Excel and other Microsoft Office tools to track, analyze, and report AR performance.
Document processes, performance trends, and improvement plans.
Identify payer denial and underpayment trends and develop and implement improvement plans.
Work with payers to resolve issues and build cooperative relationships.
Analyze payer aging reports to identify root causes and reduce outstanding balances.
Use reporting tools to track A/R metrics and performance outcomes.
Prepare summaries, presentations, and reports using Microsoft Word, Excel, and PowerPoint for leadership review.
Partner with the Supervisor of RCM and Director of RCM Education on staff development and training needs.
Collaborate with other RCM departments and leadership to share best practices and improve process efficiency.
Participate in leadership meetings to support strategic goals and continuous improvement.
Lead monthly team meetings to communicate priorities, updates, and progress.