Director-Revenue Cycle Services

IU Health • Indianapolis, IN

3d

About The Position

The Director, Revenue Cycle Services provides strategic and operational leadership for specialty care scheduling, referral management, and patient access functions across Indiana University Health. The director is responsible for strengthening operational performance, driving team engagement, and advancing enterprise scheduling and referral capabilities.

Working closely with operational leaders, clinic stakeholders, and executive leadership, the director develops scalable processes to improve access and enhance the experience of patients, providers, and team members. Priorities include leading large-scale transformation initiatives, supporting enterprise technology implementations, optimizing workforce performance, and preparing teams to adopt new workflows and ways of working.

The ideal candidate is a strategic healthcare operations leader with a record of leading complex teams through change, implementing technology-driven solutions, and building effective partnerships across a matrixed organization. The role calls for strong communication and relationship-building skills, accountability, collaboration, and the ability to translate strategic priorities into operational results.

Requirements

• Bachelor's degree or equivalent experience.
• At least three years of revenue cycle management experience.
• Demonstrable knowledge of healthcare billing terminology, concepts, and processes.
• Ability to plan and manage the utilization of resources.
• High-level interpersonal, problem-solving, and analytical skills.
• Effective written and verbal communication skills in individual and group settings.
• Ability to organize and manage work to achieve performance expectations.
• Ability to promote teamwork and develop team members.
• Ability to manage within the confines of a budget.
• Passionate commitment to continuous performance improvement.
• Proven track record of leading complex teams through change, implementing technology-driven solutions, and building effective partnerships across a matrixed organization.
• Strong communication and relationship-building skills, accountability, collaboration, and ability to translate strategic priorities into operational results.

Responsibilities

• Provide strategic and operational leadership for specialty care scheduling, referral management, and patient access functions.
• Strengthen operational performance and drive team engagement.
• Advance enterprise scheduling and referral capabilities.
• Develop scalable processes with operational leaders, clinic stakeholders, and executive leadership to improve access and patient, provider, and team member experiences.
• Lead large-scale transformation initiatives.
• Support enterprise technology implementations.
• Optimize workforce performance.
• Ensure teams are prepared to adopt new workflows and ways of working.
• Plan and manage the utilization of resources.
• Organize and manage work to achieve performance expectations.
• Promote teamwork and develop team members.
• Manage within the confines of a budget.
• Drive continuous performance improvement.

Benefits

• Access to learning and development opportunities, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Director