Director-Revenue Cycle Services
About The Position
The Director of Revenue Cycle Services provides strategic and operational leadership for specialty care scheduling, referral management, and patient access functions across Indiana University Health. The role is responsible for strengthening operational performance, improving team engagement, and advancing enterprise scheduling and referral capabilities. Working closely with operational leaders, clinic stakeholders, and executive leadership, the Director develops scalable processes to improve access and the experience of patients, providers, and team members. Key priorities include leading large-scale transformation initiatives, supporting enterprise technology implementations, optimizing workforce performance, and preparing teams to adopt new workflows and ways of working. The ideal candidate is a strategic healthcare operations leader with a record of leading complex teams through change, implementing technology-driven solutions, and building partnerships across a matrixed organization. Success requires strong communication and relationship-building skills, accountability, collaboration, and the ability to translate strategic priorities into operational results.
Requirements
- Bachelor's degree or equivalent experience.
- At least three years of revenue cycle management experience.
- Demonstrable knowledge of healthcare billing terminology, concepts, and processes.
- Ability to plan and manage the utilization of resources.
- High-level interpersonal, problem-solving, and analytical skills.
- Effective written and verbal communication skills in individual and group settings.
- Ability to organize and manage work to achieve performance expectations.
- Ability to promote teamwork and develop team members.
- Ability to manage within the confines of a budget.
- Passionate commitment to continuous performance improvement.
- Proven ability to lead complex teams through change, implement technology-driven solutions, and build partnerships across a matrixed organization.
- Strong communication and relationship-building skills, commitment to accountability and collaboration, and ability to translate strategic priorities into operational results.
Responsibilities
- Provide strategic and operational leadership for specialty care scheduling, referral management, and patient access functions across the organization.
- Strengthen operational performance and drive team engagement.
- Advance enterprise scheduling and referral capabilities.
- Develop scalable processes that improve access and the experience of patients, providers, and team members.
- Lead large-scale transformation initiatives.
- Support enterprise technology implementations.
- Optimize workforce performance.
- Ensure teams are prepared to adopt new workflows and ways of working.
- Plan and manage the utilization of resources.
- Organize and manage work to achieve performance expectations.
- Promote teamwork and develop team members.
- Manage within the confines of a budget.
- Advance continuous performance improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Director
