Manager, Retail Strategy & Analytics

CarMax • Richmond, VA

2d • Hybrid

About The Position

The Manager, Retail Strategy & Analytics joins CarMax’s Retail & Human Resources Strategy team, which uses strategy, analytics, and a range of technical skills to support the retail business and guide decisions affecting CarMax Associates. The team is helping lead CarMax’s eCommerce and omnichannel transformation, with a focus on creating a cohesive customer experience across the website, contact center, and stores.

The Manager partners with business stakeholders in Product, Technology, Human Resources, and Operations. Depending on team assignment, the role may support Web Strategy, Product Strategy, Customer Experience Center Strategy, Sales Strategy, Business Operations Strategy, or Human Resources Strategy. The position provides strategic direction, develops analytical tools, generates and prioritizes ideas, and evaluates changes to products and operations.

The role is based at CarMax’s Midtown Office in Richmond, Virginia, with associates working onsite four days per week.

Requirements

• A track record of excellent problem solving, strategic thinking, and quantitative and qualitative analysis.
• Experience conducting large-scale data analysis to support conclusions.
• Willingness to gain proficiency in data analysis tools such as SQL or Tableau.
• Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations.
• Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity.
• Willingness and enthusiasm to collaborate with analysts and business partners.
• Four or more years of experience in an analytical or strategic role.
• Four-year undergraduate degree with strong academic performance.
• Currently authorized to work in the United States on a full-time basis; sponsorship is not available for this role.

Responsibilities

• Help set the strategic direction for business partners in Product, Technology, Human Resources, and Operations.
• Partner across the business to ensure the strategies of supported teams align with CarMax’s overall vision and strategic plan.
• Develop and enhance analytical tools, including data sets, models, reports, and dashboards, and use them to monitor performance and drive ongoing performance.
• Generate value-creating ideas and work with business partners to prioritize and activate them.
• Design and analyze tests to evaluate the effectiveness of changes to products and operations.

Benefits

• Eligible full-time hourly or commission/incentive-eligible Associates can earn up to 48 hours of sick time per year, accrued each pay period.
• Eligible full-time hourly or commission/incentive-eligible Associates receive between 80 and 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service.
• Eligible full-time hourly or commission/incentive-eligible Associates receive eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday.
• Holiday Premium Pay may be available when an eligible Associate works on a scheduled holiday due to business need.
• Full-time salaried Associates receive paid time away with no specified limit as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
• The position may be eligible for a bonus and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager