Manager - Resort Group Dining
About The Position
The Resort Group Dining Manager is responsible for strategic sales development, event curation, and execution of restaurant events. The role cultivates relationships with internal referral sources and prospective clients, maintains premium event portfolios and menu offerings, prepares Banquet Event Orders, and oversees financial management and event documentation to achieve exceptional outcomes. This position partners with culinary leadership and operational management on menu pricing strategies aligned with revenue objectives and culinary standards. The manager represents restaurant events across the resort’s dining venues, personally welcomes and engages guests, and is available on-site at least three times weekly. The role also manages event logistics and finances, develops client relationships, supervises and mentors staff, collaborates on customized dining experiences, and monitors event quality and guest satisfaction.
Requirements
- Advanced proficiency with Delphi, Guest Bridge, and Avero systems.
- Exceptional written and verbal English communication skills.
- Demonstrated expertise in food and beverage management in luxury hospitality environments, with a record of elevating guest experiences and driving revenue.
- Sophisticated understanding of multi-line telephone systems and modern communication protocols.
- Advanced proficiency with Microsoft Office Suite, including Outlook, Teams, Excel, Word, and PowerPoint.
- Strong technical acumen and digital literacy.
- Ability to execute precisely, collaborate effectively within a team, and uphold high operational standards.
Nice To Haves
- Multilingual capabilities.
Responsibilities
- Partner with culinary leadership and operational management to develop menu pricing strategies that support revenue objectives and meet culinary standards and guest expectations.
- Represent restaurant events in the dining venues, welcome and engage guests, and maintain on-site availability at least three times weekly.
- Develop and execute sales strategies to identify business opportunities, expand the client base, and meet revenue targets for group dining events and banquets.
- Manage event logistics, including site inspections, proposal development, contract negotiation, and coordination with culinary, beverage, and operational teams.
- Oversee event budgeting, pricing analysis, cost control, revenue tracking, and profitability assessment.
- Build long-term client relationships through service delivery, personalized follow-up, and proactive communication to encourage repeat business and referrals.
- Supervise and mentor group dining staff, including training on service standards, guest interaction protocols, and operational procedures.
- Collaborate with the culinary team to create menu offerings, seasonal specials, and customized dining experiences.
- Monitor event quality and guest satisfaction through post-event evaluations and feedback, and implement improvements.
- Prepare Banquet Event Orders and oversee event documentation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
