Manager, Recruiting Operations and Planning

Hilton•McLean, VA

8h•$77,500 - $110,000•Remote

About The Position

The Manager, Recruiting Operations and Planning leads centralized onboarding and analytics operations within Hilton’s Recruitment Operations Center (ROC). This role combines people leadership, operational expertise, and data-driven insights to improve processes, support decision-making, and deliver an exceptional candidate and stakeholder experience. The position is virtual/remote and oversees a team of approximately five Team Members, supporting 12,000 to 16,000 candidates in the early stages of onboarding. The manager ensures operational excellence, compliance, service delivery, and continuous improvement across the ROC. The role partners with Recruiting Leadership, HR partners, and other stakeholders to improve onboarding workflows and service delivery. It develops and maintains reporting, dashboards, and analyses; interprets recruiting, HR, and operational data; and translates findings into actionable recommendations for operational strategy, workforce planning, and measurable improvement. It also fosters team engagement, accountability, recognition, coaching, and professional development. Hilton offers a pay range of $77,500–$110,000, based on applicable and specialized experience and location. Eligible team members may participate in the Hilton Annual Incentive (Bonus) Plan. Benefits include discounted hotel stays, an employee stock purchase program, paid parental leave, caregiving and crisis concierge services, mental health resources, paid time off, health and welfare benefits, and retirement plans. Benefit availability depends on location and applicable plan terms and conditions.

Requirements

At least 5 years of professional experience.
At least 2 years of people leadership experience in recruiting operations, HR operations, shared services, customer support, business operations, or a related environment.
At least 2 years of experience developing reports, dashboards, and actionable business insights that support operational decision-making.
Experience using reporting and analytics tools to analyze data, identify trends, and provide recommendations that improve business outcomes.
Experience with business intelligence and reporting platforms such as OTBI, Power BI, Tableau, SQL, or similar tools.
Strong understanding of operational KPIs, service-level agreements, workforce planning metrics, and performance measurement.
Proven experience leading process improvement initiatives and driving operational efficiencies through data analysis.
Advanced Excel skills, including data analysis, pivot tables, complex formulas, and data validation.

Nice To Haves

Bachelor's degree.
Experience in hospitality, recruiting, onboarding, HR operations, shared services, or other service-oriented environments.
Experience supporting large-scale operational teams with reporting, workforce planning, or process optimization initiatives.

Responsibilities

Lead, coach, and develop a team responsible for candidate onboarding operations and recruitment analytics, overseeing productivity, service levels, quality standards, and workload distribution.
Oversee daily onboarding operations supporting 12,000 to 16,000 candidates, ensuring candidate experience, operational excellence, compliance, and service delivery.
Partner with Recruiting leaders, HR partners, and business stakeholders to resolve onboarding challenges and improve service delivery and candidate experience.
Develop and present data-driven insights supporting operational strategy, workforce planning, and continuous improvement.
Evaluate onboarding workflows and implement improvements to enhance efficiency, compliance, candidate satisfaction, and team effectiveness.
Develop and maintain operational, service-level, and performance reporting for ROC leadership.
Design and enhance analyses, dashboards, and automated reporting solutions for recruiting and onboarding operations.
Extract, validate, analyze, and interpret data from recruiting, HR, and operational systems to support business decisions.
Create executive dashboards and scorecards tracking recruiting funnel performance, onboarding metrics, productivity, service levels, and candidate outcomes.
Conduct root-cause analysis and identify opportunities to improve processes, service delivery, and operational performance.
Establish data governance, reporting standards, and quality-control practices to ensure reporting accuracy and consistency.
Translate business requirements into scalable reporting and analytical solutions.
Foster team engagement, recognition, coaching, professional development, accountability, curiosity, continuous learning, and operational excellence.
Translate complex data into clear business recommendations that drive action and measurable outcomes.

Benefits

110 nights of discounted travel through the Go Hilton travel program, with room rates as low as $40 per night.
Employee stock purchase program offering Hilton shares at a 15% discount.
Paid parental leave for eligible Team Members, including partners and adoptive parents.
Caregiving concierge services.
Crisis concierge support.
Free counseling and support through the Employee Assistance Program for eligible Team Members.
Paid time off.
Health and welfare benefits, including health plans, dental, and vision coverage.
Retirement plans.
Eligible participation in the Hilton Annual Incentive (Bonus) Plan.