Manager Provider Embedded Support

UNC Health • Chapel Hill, NC

5d • Hybrid

About The Position

The Manager of Provider Embedded Support leads and manages a team of provider embedded support specialists who provide embedded, customized, customer-oriented continuous clinical information systems support within a specialty service line. The team supports physicians, clinicians, managers, and other healthcare workers.

The manager oversees information systems and operational onboarding for new users and providers, and directs the analysis, design, development, implementation, and evaluation of clinical informatics for providers, clinical support, and clinic management. The position also promotes user participation in improvement efforts through relationship-building and regular rounding in dedicated coverage zones, and directs workflow improvement through physician and clinician efficiency analysis.

The role leads organizational change and people, supports continuous improvement, and is accountable for achieving departmental and organizational goals and customer expectations. It also applies financial concepts and information to establish realistic budgets and monitor the financial status of operations. This is a full-time, hybrid State position employed by UNC Health Care System, based in Chapel Hill, North Carolina, with a 40-hour standard workweek and a day schedule. The position is exempt from overtime.

Requirements

• Bachelor’s degree in an appropriate discipline.
• Five years’ experience in process improvement, provider support, or clinical management.

Responsibilities

• Manage provider embedded support specialists and facilitate information systems and operational onboarding for new users and providers.
• Direct the analysis, design, development, implementation, and evaluation of clinical informatics for providers, clinical support, and clinic management.
• Maintain positive relationships and participate in regular rounding through dedicated coverage zones to promote user participation in improvement efforts.
• Direct workflow improvement through physician and clinician efficiency analysis.
• Manipulate and construct data and integrate it into useful information for leaders.
• Develop policies and procedures that support physician support and workflow improvement.
• Initiate and manage change, remove barriers or accelerate its pace, communicate the vision and requirements for change, enlist support, and obtain and provide resources for change initiatives.
• Model commitment to innovation and continuous improvement in organizational performance.
• Lead people toward organizational vision, mission, and goals; foster an inclusive workplace, development, cooperation, teamwork, and constructive conflict resolution.
• Handle sensitive or confidential information appropriately; reinforce others’ performance; delegate assignments, clarify expectations, and hold staff accountable for results.
• Encourage workforce engagement and collaborate on solutions that accomplish organizational objectives.
• Exceed departmental and organizational goals and customer expectations while making informed decisions and delivering high-quality services.
• Apply financial concepts to establish and maintain realistic budgets and use financial information to monitor operational financial status.
• Pursue continuous improvement in service quality.

Benefits

• UNC Health benefits are available for this State position. Eligible employees presently participating in TSERS or the ORP through another North Carolina agency may continue participating in those plans at UNC Health.
• Reasonable accommodations are available for applicants’ and employees’ religious practices and beliefs and for applicants and employees with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager