Manager ProServices-Program & Technology Management

Lowe's Home Centers • Mooresville, NC

5d • Onsite

About The Position

The Manager ProServices-Program & Technology Management manages customer service systems and leads system strategy so field and store service teams have the tools needed to capitalize on sales opportunities. The role manages requests for system enhancements and leads the forward-looking strategy and roadmap delivery for CRM systems, ensuring effective delivery of Lowe’s Pro Services sales strategy.

This position is based at Lowe’s headquarters in Mooresville, North Carolina. The corporate office offers opportunities to collaborate and includes amenities such as walking areas, food and coffee, a workout facility, and check-ups.

Requirements

• Bachelor’s degree in MIS, Economics, or a related field, or equivalent experience in lieu of the education requirement, if applicable.
• Three years of experience in a large sales organization.
• Experience managing CRM systems.
• Demonstrated experience gathering and transforming customer needs into an actionable product vision and requirements definition.
• Strong user experience and design sense, with a record of building successful products.

Nice To Haves

• Experience in omnichannel retailing or B2B sales.
• Experience designing, developing, and building collaborative or social web technologies in consumer or enterprise settings.
• Experience presenting to executive leadership and handling sensitive customer escalations.

Responsibilities

• Lead strategy and design of system enhancements to meet Pro Services sales operational needs.
• Manage cross-functional teams implementing CRM system enhancement roadmaps.
• Collaborate with IT and Finance to forecast project budgets for system enhancements.
• Coordinate with cross-functional teams to deliver integral sales data reports quickly and accurately.
• Serve as the subject matter expert for Pro-CRM systems and Pro-customer data needs on large enterprise initiatives.
• Lead cross-functional defect-resolution initiatives to maintain CRM system operational effectiveness.
• Work with Stores and Field Sales Leadership to gather system feedback and turn it into actionable plans for optimal selling support.
• Facilitate communication among internal stakeholders and vendor partners throughout delivery, ensuring system functionality meets internal customers’ needs and is adopted.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager