Manager, Project Management - Cross-Border Seller Programs
About The Position
The Project Manager — Cross-Border Seller Programs helps build scalable operating mechanisms to support Walmart Marketplace’s global growth. As part of the Marketplace Global Ops Integration team, the role represents support and risk operations across business, product, BPO, and in-market teams. It maintains program health, coordinates operational requirements for new growth initiatives, and drives cross-functional alignment on issues, dependencies, and priorities. The Walmart Marketplace Global Ops Integration team connects sellers and customers across markets and works with business, product, support, and risk teams to provide a consistent seller support experience worldwide. The team enables growth initiatives and develops scalable support models, combining global strategy with practical execution. The role requires project and program management discipline, operational judgment, resourcefulness, and the ability to navigate ambiguity and influence global stakeholders. It balances strategic context with hands-on operational execution.
Requirements
- Bachelor’s degree in Business, Finance, Computer Science, or a related field and 2 years of experience in project management, business, operations, or a related area; OR 4 years of experience in project management, business, operations, or a related area.
- At least 1 year of experience working in cross-functional teams.
- Experience managing multiple medium-to-high-scale projects or work streams, with effective project planning and scheduling skills.
- Strong stakeholder management skills, including building and maintaining relationships and clearly communicating project status.
- Analytical thinking to assess costs, establish ROI, and identify solutions to project challenges.
- Ability to influence without authority and work effectively across matrixed teams.
- High ownership, resourcefulness, and willingness to solve problems hands-on.
- Ability to balance strategic context with operational execution.
Nice To Haves
- Experience working across support, risk, marketplace, or seller experience operations.
- Experience with data analytics and project management systems.
- Supervisory experience.
- Master’s degree in Business.
- Project Management Professional certification.
- Six Sigma Green Belt certification.
Responsibilities
- Manage cross-border support program health, KPIs, business reviews, issue tracking, and executive reporting.
- Act as a liaison across Seller Support, Risk, Product, CRM, BPO, Change Management, Process Improvement, and in-market teams to enable growth programs.
- Represent Global Ops in program planning and ensure support and risk requirements inform decisions.
- Coordinate operational readiness for Walmart Imports, Walmart Exports, and Remote Fulfillment across marketplaces.
- Identify support and risk impacts from new or changing programs, including case categories, routing, ownership, handoffs, SLA expectations, reporting requirements, and seller experience gaps.
- Develop scalable mechanisms to identify recurring seller friction, coordinate cross-functional solutions, and improve support consistency across markets.
- Uphold company policies, ethics, and integrity in project activities.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Live Better U education benefit, including fully paid tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
