Manager, Project Management - Cross-Border Seller Programs

Walmart • San Bruno, CA

2d

About The Position

The Project Manager — Cross-Border Seller Programs will help build scalable operating mechanisms that support Walmart Marketplace’s global growth. As part of Walmart’s Marketplace Global Ops Integration team, this role represents support and risk operations across business, product, BPO, and in-market teams. The position maintains program health, coordinates operational requirements for new growth initiatives, and drives cross-functional alignment on issues, dependencies, and priorities.

The Walmart Marketplace Global Ops Integration team supports international growth by connecting sellers and customers across markets. It works with business, product, support, and risk teams to provide a consistent seller support experience worldwide, enable growth initiatives, and build scalable support models.

Requirements

• Bachelor’s degree in Business, Finance, Computer Science, or a related field and 2 years’ experience in project management, business, operations, or a related area; OR 4 years’ experience in project management, business, operations, or a related area.
• At least 1 year of experience working in cross-functional teams.
• Strong project planning and scheduling skills.
• Strong stakeholder management skills, including building relationships and communicating project status clearly.
• Analytical thinking to assess costs, establish ROI, and identify solutions to project challenges.
• Experience working across support, risk, marketplace, or seller experience operations.
• Ability to influence without authority and work effectively across matrixed teams.
• High ownership, resourcefulness, and willingness to solve problems hands-on.
• Ability to balance strategic context with operational execution.
• Commitment to company policies, ethics, and integrity.

Nice To Haves

• Experience with data analytics and project management systems.
• Supervisory experience.
• Master’s degree in Business.
• Project Management Professional certification.
• Six Sigma Green Belt certification.

Responsibilities

• Manage cross-border support program health, KPIs, business reviews, issue tracking, and executive reporting.
• Act as a liaison across Seller Support, Risk, Product, CRM, BPO, Change Management, Process Improvement, and in-market teams to enable growth programs.
• Represent Global Ops in program planning and ensure support and risk requirements inform decisions.
• Coordinate operational readiness for Walmart Imports, Walmart Exports, and Remote Fulfillment across marketplaces.
• Identify support and risk impacts from new or changing programs, including case categories, routing, ownership, handoffs, SLA expectations, reporting requirements, and seller experience gaps.
• Develop scalable mechanisms to identify recurring seller friction, coordinate cross-functional solutions, and improve support consistency across markets.
• Manage medium- to high-scale projects or work streams through effective planning and scheduling.
• Assess costs, establish ROI, and identify solutions to project challenges.
• Uphold company policies, ethics, and integrity in project activities.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Performance-based bonus awards.
• Live Better U education benefit, including tuition, books, and fees for eligible programs.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager