Manager, Project Management - Cross-Marketplace Programs
About The Position
The Project Manager — Cross-Marketplace Programs will help build scalable operating mechanisms that drive a consistent seller support experience across Walmart’s global marketplaces. As part of Walmart’s Marketplace Global Ops Integration team, the role represents support and risk operations across business, product, BPO, shared services, and in-market teams. It monitors marketplace program health, coordinates operational requirements for marketplace expansion and operating model changes, and drives cross-functional alignment on issues, dependencies, and priorities. The role requires resourcefulness, self-direction, comfort navigating ambiguity, strong project and program management discipline, operational judgment, and the ability to influence global stakeholders. The Marketplace Global Ops Integration team supports international growth by connecting sellers and customers across markets and collaborating with business, product, support, and risk teams. It drives growth initiatives and develops scalable support models, balancing global strategy with practical execution.
Requirements
- Bachelor’s degree in Business, Finance, Computer Science, or a related field and 2 years’ experience in project management, business, operations, or a related area; or 4 years’ experience in project management, business, operations, or a related area.
- 1 year’s experience working in cross-functional teams.
- Proven expertise managing multiple global medium-high scale projects or workstreams with successful delivery.
- Strong stakeholder management skills, including building and maintaining effective relationships.
- Ability to develop and communicate detailed project plans, schedules, and status updates.
- Experience working across support, risk, marketplace, service recovery, or seller experience operations.
- Ability to influence without authority and operate effectively across matrixed teams.
- High ownership, resourcefulness, and willingness to solve problems hands-on.
- Commitment to upholding ethics, integrity, and company values in all project activities.
Nice To Haves
- Data analytics and project management systems experience.
- Supervisory experience.
- Master’s degree in Business.
- Project Management Professional certification.
- Six Sigma Green Belt certification.
Responsibilities
- Manage cross-marketplace operational health, KPIs, business reviews, issue tracking, and executive reporting.
- Act as liaison across Seller Support, Risk, Product, CRM, BPO, Service Recovery, Shared Services, Change Management, Process Improvement, and in-market teams.
- Represent Global Ops in marketplace expansion, support centralization, and operating model decisions.
- Coordinate operational readiness across Canada, Mexico, Chile, and future expansion markets.
- Identify support and risk impacts from new or changing marketplace operations, including case categories, routing, ownership, handoffs, SLA expectations, reporting requirements, and seller experience gaps.
- Develop scalable mechanisms to identify recurring seller friction, coordinate cross-functional solutions, and drive consistent support and risk experiences across marketplaces.
Benefits
- Performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave.
- Family care leave.
- Bereavement leave.
- Jury duty leave.
- Voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, including tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
