Manager, Cross-Border Payment Operations
About The Position
As a Manager, Banking Operations at Brex, you will lead a team responsible for a high-stakes payment monitoring function. You will coach analysts, strengthen judgment and documentation standards, and build operating rhythms that help the function remain accurate, resilient, and ready to scale. The role oversees payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding the team through exceptions, escalations, and complex real-time decisions. You will develop talent, improve onboarding, strengthen controls, and translate frontline insights into better workflows. The role partners across product, engineering, compliance, customer-facing teams, and external banking partners to support money movement with speed, precision, and appropriate controls. The position is based in Brex’s Salt Lake City office in a hybrid environment. Employees are required to work from the office at least three coordinated days per week—Monday, Wednesday, and Thursday—and may work fully remotely for up to four weeks per year.
Requirements
- At least 5 years of experience in banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment.
- Hands-on experience with high-risk money movement, including wires, ACH, SWIFT, or checks, and audit-ready risk management.
- At least 2 years of direct people management experience, including coaching employees, raising performance, and building accountable teams.
- Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment.
Nice To Haves
- Strong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation.
- Strong written and verbal communication skills, including the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates.
- A builder mindset, operational discipline, and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency.
- FINRA Series 7, 63, and 24 licenses, or Accredited ACH Professional (AAP) and Accredited Payments Professional (APRP) credentials.
- Comfort using data, dashboards, SQL, Excel, or AI tools to identify trends, improve decision-making, or automate manual work.
- Experience using AI copilots or LLM-based tools to streamline operational workflows such as SOP drafting, exception analysis, QA reviews, reporting, or incident response.
- Experience leading through audits, incidents, regulatory exams, or high-severity operational escalations.
- Exposure to working with external banking partners, vendors, or fintech infrastructure providers to improve operational workflows and controls.
Responsibilities
- Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
- Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
- Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning to improve consistency as the team and business grow.
- Identify high-impact AI use cases, drive thoughtful AI adoption across the team, and partner on tools and workflows that improve speed, quality, and control.
- Partner with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
- Identify root causes, refine procedures, and advance automation to increase throughput without compromising control quality.
- Translate frontline insights into reporting and actionable recommendations for leadership, surfacing relevant trends, risks, and process gaps.
Benefits
- Hybrid work environment with up to four weeks per year of fully remote work.
- Equity and other forms of compensation may be provided as part of the total compensation package, depending on the position offered.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
