Manager, Cross-Border Payment Operations

Brex•San Francisco, CA

4d•$119,328 - $149,160•Hybrid

About The Position

Brex is hiring a Manager, Cross-Border Payment Operations to lead a team within Banking Operations, the function responsible for money movement and payments across Brex’s Intelligent Finance Platform. The manager will coach analysts, strengthen judgment and documentation standards, and establish operating rhythms that keep payment monitoring accurate, resilient, and ready to scale. The role oversees monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding the team through exceptions, escalations, and complex real-time decisions. The manager will develop talent, improve onboarding, strengthen controls, and turn frontline insights into better workflows while helping the business move quickly without compromising quality or compliance. The position is based in Brex’s San Francisco office in a hybrid environment. Employees are required to work in the office at least three coordinated days per week—Monday, Wednesday, and Thursday—and may work fully remotely for up to four weeks per year.

Requirements

At least 5 years of experience in banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment.
Hands-on experience with high-risk money movement, including wires, ACH, SWIFT, or checks, and audit-ready risk management.
At least 2 years of direct people-management experience, including coaching employees, raising performance, and building accountable teams.
Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, and a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment.

Nice To Haves

Strong judgment in assessing risk, making escalation decisions, and maintaining clear, audit-ready documentation.
Strong written and verbal communication skills, including the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates.
A builder mindset, operational discipline, and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency.
FINRA Series 7, 63, and 24 licenses or Accredited ACH Professional (AAP) and Accredited Payments Professional (APRP) credentials.
Comfort using data, dashboards, SQL, Excel, or AI tools to identify trends, improve decisions, or automate manual work.
Experience using AI copilots or LLM-based tools to streamline operational workflows such as SOP drafting, exception analysis, QA reviews, reporting, or incident response.
Experience leading through audits, incidents, regulatory exams, or high-severity operational escalations.
Exposure to working with external banking partners, vendors, or fintech infrastructure providers to improve operational workflows and controls.

Responsibilities

Lead Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation.
Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
Build scalable frameworks for onboarding, quality assurance, escalation management, and coverage planning.
Identify high-impact AI use cases, drive thoughtful AI adoption across the team, and partner on tools and workflows that improve speed, quality, and control.
Partner with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues, and support operational readiness for new workflows and product changes.
Identify root causes, refine procedures, and advance automation to increase throughput without compromising control quality.
Translate frontline insights into reporting and actionable leadership recommendations, surfacing relevant trends, risks, and process gaps.