Manager, Cross-Border Payment Operations
About The Position
Brex is hiring a Manager, Cross-Border Payment Operations to lead a team within Banking Operations. The role oversees payment monitoring and money movement across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are addressed promptly and with sound, risk-based decisions. The manager will coach analysts, strengthen judgment and documentation standards, and build operating practices that keep the monitoring function accurate, resilient, and ready to scale. The position shapes people, processes, and technology by developing talent, improving onboarding, strengthening controls, and turning frontline insights into better workflows. It also advances AI adoption and operational automation while maintaining quality and compliance. The manager works closely with Compliance, Legal, Product, Engineering, external banking partners, and customer-facing teams to resolve issues, support new workflows, and improve operational readiness. This role is based in Brex’s New York City office in a hybrid environment. Employees are currently required to work in the office at least three coordinated days per week—Monday, Wednesday, and Thursday—with up to four weeks per year of fully remote work available as a perk.
Requirements
- At least 5 years of experience in banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment.
- Hands-on experience with high-risk money movement, including wires, ACH, SWIFT, or checks, and audit-ready risk management.
- At least 2 years of direct people management experience, including coaching employees, improving performance, and building accountable teams.
- Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, and a strong point of view on how AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment.
Nice To Haves
- Strong judgment in assessing risk, making escalation decisions, and maintaining clear, audit-ready documentation.
- Strong written and verbal communication skills, including the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates.
- A builder mindset, operational discipline, and ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency.
- FINRA Series 7, 63, and 24 licenses, or Accredited ACH Professional (AAP) and Accredited Payments Professional (APRP) credentials.
- Comfort using data, dashboards, SQL, Excel, or AI tools to identify trends, improve decision-making, or automate manual work.
- Experience using AI copilots or LLM-based tools to streamline workflows such as SOP drafting, exception analysis, QA reviews, reporting, or incident response.
- Experience leading through audits, incidents, regulatory exams, or high-severity operational escalations.
- Exposure to working with external banking partners, vendors, or fintech infrastructure providers to improve operational workflows and controls.
Responsibilities
- Lead Banking Operations analysts by setting priorities, coaching performance, and fostering a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
- Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins; ensure alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
- Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning.
- Identify high-impact AI use cases, drive thoughtful AI adoption, and partner on tools and workflows that improve speed, quality, and control.
- Partner with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues, and support readiness for new workflows and product changes.
- Identify root causes, refine procedures, and advance automation to increase throughput without compromising control quality.
- Translate frontline insights into reporting and actionable leadership recommendations, surfacing trends, risks, and process gaps relevant to Banking Operations strategy.
Benefits
- Up to four weeks per year of fully remote work.
- Equity and other forms of compensation may be provided as part of the total compensation package, depending on the position offered.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
