Manager, Program Standards & Team Operations (Permanent, Full-Time)

SkilledTradesBC•Richmond, BC

10d•Hybrid

About The Position

We are currently looking for one (1) Manager, Program Standards & Team Operations (Manager, Program Standards) for a permanent full time role. Reporting to the Director, Program Standards and Assessments, the Manager, Program Standards & Team Operations (Manager, Program Standards) is responsible for the day-to-day leadership and operational delivery of program standards work. This role leads a team of program standards and assessments technical experts who respond to internal and external requests, development and maintain program standards and assessment tools for trades programs in BC and nationally through the Red Seal program. This role is also supports consistent implementation of program standards through effective planning, communication, and cross-functional coordination. This role involves stakeholder relationship building and may involve representing SkilledTradesBC on committees or working groups.

Requirements

Highschool or equivalent is required
Demonstrated people-management experience in an operations environment, including setting expectations, coaching, performance management, and addressing attendance or performance issues
Strong interpersonal leadership skills to build trust, foster a respectful team culture, and support effective collaboration across functions
Experience coordinating work with internal stakeholders and managing change within a team to support adoption of new processes and ways of working is required
Strong ability to engage internal and external stakeholders to build alignment, resolve issues, and deliver program standards solutions that meet customer and industry needs
Proficient experience with MS Office Programs
Ability to enter, maintain, and retrieve data accurately; manage records; and follow established information-management and privacy practices
Ability to review, analyze, interpret, and report on data to inform decisions and support continuous improvements to the team’s work
Strong planning and organizational skills, with the ability to manage competing priorities, meet service timelines, and maintain quality and attention to detail

Nice To Haves

post-secondary, diploma or equivalent is preferred
Working knowledge of SkilledTradesBC policy, programs, and processes is an asset
Experience working within the apprenticeship system and knowledge of Red Seal programs and processes is an asset
Experience with database or case management systems (e.g., Direct Access) and/or CRM systems is an asset
Experience supporting assessment tool development/validation and documentation suite maintenance is beneficial

Responsibilities

Responsible for the performance management of the Program Standards team, sets and promotes understanding of team goals, develops team members to reach their full potential and follows through on performance issues, ensuring the team is meeting its responsibilities for maintaining the program standards and assessment tools.
Establish and foster a strong team culture that is aligned and well-integrated with SkilledTradesBC’s organizational culture and values.
Build strong relationships and collaboration amongst managers across the organization to strengthen internal alignment and support effective customer service.
Be responsive to operational needs by anticipating issues, prioritizing work effectively, and removing barriers so the team can support customers in an effective and timely manner.
Provide people management in an operations environment by setting clear expectations, monitoring workload and service levels, supporting day-to-day issue resolution, and ensuring accountability.
Manage all aspects of the team’s performance by balancing operational leadership with interpersonal people leadership, fostering a respectful and inclusive environment so the team functions in an optimal way.
Maintain effective working relationships with internal stakeholders and coordinate across teams to support service delivery, team priorities, and operational goals.
Lead and manage change within the team by building trust through transparent communication and engagement, clearly communicating rationale and impacts, supporting adoption, and reinforcing new ways of working.
Works with Director to lead and manage budget.
Build and maintain relationships with external and internal stakeholders and collaborate in developing program standards solutions that meet industry needs.
Work with other SkilledTradesBC departments to ensure standards and processes comply with SkilledTradesBC and national policies, guidelines and requirements.
Represent SkilledTradesBC on committees and working groups as assigned, providing operational updates, technical input, and follow-through on action items.
Provide technical advice and support on SkilledTradesBC’s program standards and assessment tools to support internal and external stakeholder understanding of pathways and solution development for customers.
Work in collaboration with internal departments to implement and maintain program standards procedures that support the apprenticeship pathway.
Coordinate program or systems changes affecting program standards, and ensure clear, timely communication to impacted departments and customers.
Other duties as assigned by Director, Program Standards and Assessments.