Program Manager, Process Excellence & Standards

Lyft • Nashville, TN

13h • Hybrid

About The Position

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. Flexdrive builds the operational backbone for the future of mobility. As a leader in fleet management and a Lyft subsidiary, we're extending our expertise into autonomous vehicle (AV) infrastructure — managing the physical operations that keep AV fleets safe, available, and performing at scale. As we grow, the integrity of our operational standards is what separates consistent performance from operational risk. This role is at the center of that. Reporting to the Director of Field Operations, Flexdrive is seeking a Program Manager, Process Excellence & Standards to own the full lifecycle of our operational process library — from governance and version control to field validation and continuous improvement. This is an individual contributor role with significant cross-functional reach, operating with considerable autonomy to define how Flexdrive manages, audits, and evolves its standards as the business scales. Flexdrive has built more than 100 operational process standards to support our AV depot operations — covering everything from vehicle handling and safety protocols to partner compliance requirements. This role exists to make sure those standards are living documents: accurate, adhered to in the field, responsive to feedback, and ready to support future AV partners as we grow. You will own the program that keeps our operations honest, consistent, and scalable.

Requirements

• 5+ years in program or project management, with a demonstrated focus on process standardization, SOP governance, operational excellence, or a related discipline.
• Proven ability to manage large-scale document libraries — including version control, audit cycles, and compliance validation — in a fast-paced operational environment.
• Experience in fleet operations, transportation, logistics, AV, or a similarly regulated operational environment, with familiarity with safety management systems and field compliance requirements.
• Strong analytical proficiency — comfortable building performance metrics and reporting frameworks, interpreting operational data, and using insights to drive continuous improvement decisions.
• Demonstrated ability to lead cross-functional programs independently — defining milestones, managing risks, maintaining program health, and adapting to evolving business needs with minimal direction.
• Excellent written communication skills — able to translate complex operational processes into clear, structured documentation and communicate updates effectively across a broad range of stakeholders.

Responsibilities

• Own the full library of Flexdrive operational process standards — maintaining version control, ensuring document accuracy, and establishing governance practices that keep the library organized, accessible, and audit-ready at all times.
• Design and execute regular audit cycles to validate that process standards reflect current operational reality. Identify gaps between documented standards and actual field execution, and drive resolution through structured updates and approval workflows.
• Manage the end-to-end lifecycle of process changes — from intake and review through approval, publication, and field communication — ensuring that updates are traceable, deliberate, and consistently implemented across all markets.
• Ensure all process documentation meets Flexdrive's quality standards and partner compliance requirements. Maintain clear ownership assignments for each standard and ensure accountability for adherence is embedded at the right level of the organization.
• Partner with cross functional partners and field teams to assess whether process standards are being executed as written — surfacing adherence gaps, identifying root causes, and translating findings into targeted improvements.
• Build and maintain a structured feedback system that captures input from field teams, partners, and safety stakeholders when processes are unclear, outdated, or need to evolve. Ensure feedback is prioritized, tracked, and acted on in a timely manner.
• Lead retrospectives and post-mortems on process failures or near-misses — using data and field insights to drive meaningful improvements. Own the full CAPA (Corrective and Preventive Action) lifecycle — from root cause identification through corrective action assignment, implementation tracking, and closure validation. Embed a culture of continuous improvement across the operations team by making it easy to identify, escalate, and resolve process gaps.
• Define clear success metrics for process adherence and standards health. Build and maintain reporting frameworks that allow leadership to monitor the state of the process library, track improvement over time, and make informed decisions about where to focus.
• Collaborate cross-functionally across various functions and AV partner teams to ensure process standards reflect the needs of every function that touches depot operations — and that updates are communicated clearly and adopted consistently.
• Own the formal procedure change request process with AV partners — managing submissions to resolve gaps in standard work, tracking approval timelines, and ensuring accepted changes are incorporated into the Flexdrive process library and communicated to the field.
• Manage the process excellence program with discipline — maintaining a clear backlog of open items, tracking progress against milestones, proactively identifying risks to program delivery, and adapting plans as business needs evolve.
• Design the process library and governance framework with scalability in mind — ensuring standards are written to be adaptable across markets, depot configurations, and future AV partner relationships, not locked to a single partner or operational context.
• As Flexdrive adds future AV partners, lead the process integration work required to onboard new partner standards — identifying gaps, managing updates, and ensuring the library remains coherent and operationally sound across a multi-partner

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees