Process Excellence Coach

American Eagle Financial Credit Union Incorporated•East Hartford, CT

1d•$80,000•Hybrid

About The Position

Join us at the heart of our continuous improvement journey at American Eagle. As a Process Excellence Coach, you will play a pivotal role in inspiring and influencing team members across the organization by championing advanced processes and data-driven initiatives. You will collaborate with leaders at all levels, helping to shape and impact our future. This position is key to fostering our culture which is focused on innovation, operational excellence, and delivering to our members’ most critical needs.

Requirements

Eight years in a previous process improvement role
Bachelor’s degree
Subject Matter Expertise and the ability to provide mentorship, guidance and training to other team members

Nice To Haves

Deeply committed to driving continuous improvement initiatives and the positive impact they have across the organization.
Passionate change agent, committed to empowering teams to embrace transformation.
Skilled at managing resistance to change and guiding others.
Sharp focus on optimizing processes, working closely with teams to ensure smooth and efficient operations in various areas.
Recognize the power of data in uncovering areas for improvement.
Craft initiatives and rally others to join in the effort through insightful analysis.
Strong influence in helping others understand the importance of data-driven decision making and its potential for positive change.
Excel at influencing others without formal authority through purpose, heart and authenticity.
Collaborative approach, providing feedback and coaching through persuasion and transparency.
Acting as a trusted advisor, guiding senior leaders and management on data analysis, process optimization, and strategic alignment.
Play a key role in training and mentoring others on Six Sigma principles, techniques, and methodologies.

Responsibilities

Foster a culture of continuous improvement within the organization.
Stay updated with the latest Lean and Six Sigma trends, tools, and best practices.
Encourage the adoption of innovative approaches to enhance process performance.
Train and mentor Green Belts and other team members on Lean and Six Sigma principles and techniques.
Facilitate workshops and training sessions on Six Sigma tools and methodologies.
Provide guidance and support to project teams to ensure successful project outcomes.
Design and facilitate process management training for department leaders.
Serves in a consultative manner to senior leaders and other members of management in the areas of data analysis, process, and alignment.
Lead and manage process improvement projects from initiation to completion.
Define project scopes, goals, and deliverables.
Develop project plans, timelines, and budgets.
Track progress and ensure projects stay on schedule and within budget.
Manage change initiatives related to process improvements.
Address resistance and facilitate smooth transitions during process changes.
Ensure that changes are effectively communicated and implemented.
Comfortable influencing without formal authority.
The position has no direct reports but is responsible for the overall direction, coordination, and evaluation of assigned project teams.