Business Process Excellence Coach (CI/OpEx Coach)

Masco Corporation•Indianapolis, IN

2d•$88,700 - $139,260•Remote

About The Position

The MOS Process Excellence Coach is a senior individual contributor responsible for driving enterprise-wide process improvement and operational excellence across non-manufacturing functions such as Supply Chain, HR, Finance, Customer Service, Product Management, IT, and Commercial/Marketing. This role leads complex, cross-functional initiatives that improve efficiency, scalability, quality, cost, and customer experience. The MOS Coach serves as a trusted advisor to leaders, applies Lean and continuous improvement methodologies, and builds lasting improvement capability across the organization.

Requirements

Bachelor’s degree in Business, Engineering, Operations, or a related field, or equivalent education/experience
5+ years of experience in business process improvement, operational excellence, or enterprise transformation roles.
Proven experience leading complex, cross-functional initiatives with measurable business impact.
Strong facilitation, problem-solving, and stakeholder influence skills
Ability to operate independently and navigate ambiguity.

Nice To Haves

MOS or Six Sigma certification (Green Belt, Black Belt, or D5 certification – multiple tools)
Experience improving service, transactional, or knowledge-based processes
Exposure to change management and process automation

Responsibilities

Lead large, complex, cross-functional and enterprise-wide process improvement initiatives from problem definition through implementation and sustainment.
Analyze current-state processes, workflows, and handoffs to identify inefficiencies, risks, root causes, and improvement opportunities.
Design future-state operating models, workflows, and governance that improve speed, quality, accuracy, and customer experience.
Apply MOS, Six Sigma, and continuous improvement methods in non-manufacturing and knowledge-work environments (e.g., Value Stream Mapping, Kaizen, problem solving, standard work, automation, risk mitigation).
Translate methodology into practical, business-focused solutions with measurable and sustainable results.
Partner with functional leaders to align improvement initiatives with strategic priorities, customer needs, and compliance requirements.
Influence decisions through strong analytical insight, data-driven recommendations, and executive-level communication.
Facilitate workshops and working sessions to align stakeholders and accelerate adoption of change.
Coach teams, MOS apprentices, facilitators and leaders on continuous improvement tools, mindset, and behaviors.
May coach MOS leader or continuous improvement practitioners, developing future process excellence leaders.
Embed continuous improvement practices and governance to increase organizational maturity.