Team Lead - Residential Program (Permanent Full-Time)

CASS Human Resources•Calgary, AB

8d•Onsite

About The Position

The Calgary Alternative Residential Services (CARS) program assists individuals with developmental disabilities to become more independent through skill acquisition, empowerment and full inclusion in society, thus improving their quality of life. The CARS program focuses on ‘person-centered planning’ – people supporting people – based on the individual’s needs. Through a self-directed process, the individual will be assisted in identifying areas of support that are important to them and will contribute towards their personal goals. The Residential Team Leader role supports the day-to-day operations of several overnight staffed residences at Calgary Alternative Support Services Inc. (CASS). This role supports staff and clients to build a strong sense of empowerment, make positive decisions and help establish themselves as a part of their community and provide development and stability in the client’s daily activities. This role is responsible for establishing professional boundaries with the frontline support staff and the client, providing guidance to the client regarding emotional support, daily living skills, and community resources. This role further provides supervision to the frontline support staff in their duties while also addressing the needs of the work environment and living environment.

Requirements

Several years of experience in the Human Services field
Supervisory experience
Strong interpersonal skills
Ability to work under pressure
Competency in report writing
Ability to work both independently and as a team member
Strong organizational and time management skills
Ability to maintain confidentiality
Strong verbal and written communications
Ability to approach situations with positivity
Ability to adapt communication styles
Demonstrates organizational, time management, managerial, and leadership skills
Ability to be flexible and patient
Expertise in Microsoft Office software, including; Excel, PowerPoint, and Word
Degree or diploma in a Human Services related discipline
A vehicle and valid driver's license
Maintain valid certification in all core training/employment requirements and any additional training as assigned based on client support needs or supervisory needs

Nice To Haves

Experience working with Not-For-Profit organizations is an asset
Knowledge in supporting adults with developmental disabilities preferred

Responsibilities

Establish respectful and professional boundaries while developing positive working relationships with clients
Establish and maintain a positive professional working relationship with client guardians and client supports where applicable
Availability to clients in emergencies
Help develop and implement Individual Support Plans (ISP) that are individualized and based on specific client needs, desires, and goals
Work with the Community Support Coordinator (CSC) to hire the appropriate supports to implement the goals established in that plan
Assist clients in the development and monitoring of goals and objectives indicated in their ISP
Support individuals in specifically identified areas to live independently or increase independence in the community; this may include daily living skills, community inclusion, recreation & leisure activities, and management of health-related matters as directed by the CSC
Help recruit and screen individuals with the training and personal attributes to meet the identified needs of a given client
Ensure client preferences are reached to the fullest extent possible
Meeting client preferences to the fullest extent possible
Support relationships between clients, their support network, and other community members
Liaise with guardians and family members, as required
Meet with clients regularly to establish rapport and monitor any changes in support needs
Input case notes into CASS database; PEAK, if required
Research community resources that can help support the client’s current desires and needs
Maintaining up-to-date, accurate, thorough, and complete financial reporting of any client finances and purchases made on behalf of, or for, the client
Address client medical needs (physical and psychological) through appropriate and timely medical care, arranging and documenting appointments, and assisting clients with implementing and following through on medical recommendations and follow up
Navigate and explore community resources and activities for clients to participate in
Understand and adhere to CASS Policies & Procedures and program-specific expectations as defined in Program Operations Manual; providing direction and clarification around specific policies and expectations to frontline support staff where needed
Responsible for checking email communications daily; available and responsive to phone calls/text messages as needed
Complete client and agency-specific paperwork in a timely fashion
Actively participate in the CASS health and safety program, and adhere to health and safety policies per CASS Policy & Procedures and Alberta OH&S legislation, providing direction and clarification to frontline support staff where needed
Maintain valid certification in all core training/employment requirements and any additional training as assigned based on client support needs or supervisory needs
Liaise with other CASS programs, external agencies, and other relevant stakeholders
Participate in ensuring program outcomes are being met
Meet the standards laid out by accreditation bodies (Ex. Creating Excellence Together – CET)
Generate annual reviews for clients, including consent forms and ISP documents, and submit to Community Support Coordinator (CSC) for review and submission to PDD
Assist CSC with recruitment and supervision of staff
Monitoring and performance evaluation of staff in collaboration with CSC
Information management and case notes in client database (PEAK)
Providing regular updates to CSC
Be available and responsive to staff, particularly in moments of crisis or emergency
Assist and support frontline team with securing relief for any absences
Be open to locate and provide relief in case of staff absence or emergency
Assisting with direct supervision (in collaboration with CSC) of all support staff in the overnight staffed homes
Develop and maintain individual support documents (Ex. support schedule, desired activities, support dictionary)
Collect data to prepare and review monthly summaries with client goals
Regular and consistent in-person contact with support staff
Provide information and resources to support staff to better support client goal achievement
Ensure positive support relationships and ongoing assessment of appropriate supports
Inform and receive feedback in regards to client crisis and difficult situations
Ensure staff are completing their duties to the household in a fair and equitable manner
Assist in mediation with frontline staff members, if required
Provide ongoing and consistent feedback and support to staff
Conduct annual performance evaluations for all staff in collaboration with CSC
Encourage staff engagement and professional development opportunities
Support staff in completing their training and submitting required documentation
Ensure staff are trained on and are appropriately implementing behavior plans in accordance with approved positive and restrictive practices
Create and maintain positive team building/team environment in order to develop team strengths and identify staff recognition strategies
Coordinate and facilitate regular team meetings