Finance Team Assistant (Permanent Full-Time)

Veterans Health Administration•Toronto, ON

4d•Onsite

About The Position

VHA Home HealthCare (VHA) is seeking a Finance Team Assistant to provide operational support to the Billing teams (OHH and/or non-OHH). This role involves assisting with billing rejections, reconciling subcontractor invoices, processing credit card payments, supporting collections, and performing other administrative or finance-related tasks. The position contributes to accurate and timely billing operations, data integrity, and smooth team workflow. The Finance Team Assistant will also provide coverage for the accounts payable role when required. The role requires adaptability to new systems and processes in a dynamic work environment.

Requirements

High school diploma
Previous experience in billing, finance, or administrative support is preferred but not mandatory.
Strong attention to detail and accuracy in data entry.
Proficiency with Microsoft Office applications (Excel, Outlook, SharePoint) and other relevant software.
Strong analytical and problem-solving skills; ability to follow procedures and escalate appropriately.
Effective written and verbal communication skills, able to interact with internal and external stakeholders.
Adaptable and willing to learn new processes, systems, and tools.
Commitment to client- and family-centered care principles.

Nice To Haves

College diploma in Office Administration or Business/Accounting preferred.
Experience with Goldcare, HPG Portal, Workday, or other OHH billing tools is an asset.

Responsibilities

Assist in reviewing, investigating, and resolving billing rejections, applying knowledge of OHH/non-OHH billing rules and escalating complex issues to the Billing Lead.
Process subcontractor billing submissions accurately, maintain subcontractor volume records, and communicate with subcontractors regarding discrepancies or missing information.
Respond to billing-related inquiries from staff and service providers in a timely manner, escalating issues to the Billing Lead when required.
Call clients, service providers, and care coordinators as needed to collect payment information, maintain accounts receivable (AR) records, and support basic collection activities.
Provide support to fellow Finance Team Assistants and Billing Coordinators as needed.
Participate in cross-training, team meetings, and process improvement discussions.
Perform accurate data entry for billing, invoices, and financial records.
Assist with reconciliations of billing, credit card payments, and subcontractor volumes.
Ensure documentation is complete and audit-ready.
Assist with special projects, ad hoc reporting, and a variety of administrative tasks as assigned by the Billing Lead and management.
Monitor and triage emails and inquiries sent to the billing team’s group mailbox, ensuring timely and accurate responses.
Adapt quickly to new systems, processes, and tools in a dynamic and evolving work environment.