Finance Billing Lead - OHH (Permanent Full-Time)

Veterans Health Administration•Toronto, ON

2d•$53,000 - $66,000•Hybrid

About The Position

VHA Home HealthCare (VHA) is seeking a Finance Billing Lead to execute a portion of OH@H billings, including resolving billing rejections, preparing OHH volume reconciliations, and implementing bill rate changes. This role also involves providing coverage for Billing Coordinators/Finance Assistants and offering operational oversight to the Finance Team Assistant, including assigning, coordinating, and monitoring daily activities. The position is responsible for overseeing subcontractor volume reporting, supporting the resolution of recurring billing rejections, and contributing to team effectiveness, cross-functional collaboration, and continuous process improvement. The Finance Billing Lead will also support the Revenue Cycle Manager with ad hoc analysis, reporting, and special projects, demonstrating flexibility and responsiveness. This position has one direct report and is accountable for the day-to-day guidance, coordination, and performance oversight of the Finance Team Assistant.

Requirements

Post secondary degree or diploma in a related field – business, accounting, finance
5 years of billing experience
Demonstrated ability to effectively prioritize multiple responsibilities and meet deadlines in a fast-paced environment
Sound judgment and decision-making skills, particularly in resolving billing-related issues
Willingness and flexibility to support special projects and ad hoc assignments as required
High level of accuracy and proficiency in data entry
Excellent written and verbal communication skills, with the ability to clearly articulate information to a variety of internal and external stakeholders
Strong technical proficiency in a Windows environment, including Microsoft Office applications (Excel, SharePoint, Outlook) and other relevant systems.
Strong analytical skills with a high degree of attention to detail
Demonstrated adaptability and openness to learning new processes, systems, and tools in a changing environment
Effective problem-solving skills, with the ability to analyze and resolve a range of billing-related issues
Ability to work collaboratively within a team environment and contribute to shared objectives
Demonstrated commitment to client- and family-centered care
Experience using HPG portal for submission of billings, processing of payments and rejection follow up

Responsibilities

Process and manage billing and collection functions for assigned OH@H contracts with accuracy and timeliness.
Responsible for weekly OHH Billing Integrations into Workday.
Proactively monitor billing workflows to identify risks, delays, or discrepancies and update SOPs as needed.
Ensure timely follow-up on outstanding items to support revenue optimization.
Provide clear directions, assign daily tasks, and monitor completion to ensure efficiency and accuracy.
Review work outputs regularly and provide constructive, timely feedback.
Oversee subcontractor parallel checking/reconciliation and manage any escalations from subcontractors.
Prepare and analyze volume reconciliations and billing reports for management.
Ensure accuracy and integrity of subcontractor volume reporting and reconciliation.
Respond to ad hoc data requests in a timely, organized, and detail-oriented manner.
Implement bill rate changes accurately and within required timelines.
Investigate and resolve complex billing issues and escalations from staff and service providers providing support to Finance Team assistants as needed.
Identify recurring rejection trends and work collaboratively with the team to implement sustainable solutions.
Provide ongoing training, guidance, and cross-training to billing coordinators and team members.