Residential Team Lead

Key Industries • Saint John, NB

1d • Onsite

About The Position

We are currently seeking multiple dedicated Residential Team Leads to oversee the daily operations of our residential homes supporting individuals with behavioral challenges and trauma-related needs. In this role, you will be responsible for fostering a safe, structured, and caring home environment while providing strong leadership to staff. You will play a key role in supporting residents’ personal growth, independence, and overall well-being through consistent guidance, collaboration, and compassionate care.

Requirements

• Education in Social Work, Psychology, Child and Youth Care, or related field
• Experience in residential or similar care settings
• Strong communication, problem-solving, and crisis management skills
• Valid First Aid/CPR (or willingness to obtain)
• Clear criminal record and vulnerable sector check

Nice To Haves

• Leadership experience preferred

Responsibilities

• Lead, supervise, and support residential staff (scheduling, coaching, training)
• Foster a trauma informed, person-centered environment
• Support residents’ daily routines, skill development, and independence
• Oversee medical coordination and individualized support plans
• Respond to crises using appropriate intervention strategies
• Ensure compliance with policies, documentation, and safety standards
• Maintain positive relationships with families and external partners
• Oversee household operations and team meetings
• Participate in a rotating on-call schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level