Case Manager (Permanent, Full-Time)

Union Gospel Mission (Vancouver)•Vancouver, BC

8d•$29 - $32•Onsite

About The Position

The Case Manager is responsible for the women in the Sanctuary Stabilization program from intake to discharge. This position makes the first contact with those who have been referred to the Sanctuary and conducts interviews; provide tours; introduce new participants to the Program; update ShareVision; assist with intake/discharge tasks and orientation. You will create and maintain networks with external partnering organizations, and will regularly attend meetings with Sheway, Richer, FIR Hospital, and other external service providers. You work with participants individually in order to increase the likelihood of success for recovery and/or independent living while ensuring adherence to program guidelines and policies. The Case Manager performs client assessments to gather information and identify areas of concern, helps participants develop plans for next steps, connects them with appropriate resources and may even advocate on their behalf with government agencies or external service providers. The Case Manager takes a faith-based approach, which includes ministering to these women, forming relationships, loving them, praying, declaring the good news of Jesus Christ and making disciples, as well as assisting with practical needs such as referrals for recovery, program involvement, and housing. In addition, this position may plan, lead a devotion or group sessions, teach classes, and may be required to give direction to other staff from time-to-time.

Requirements

Agreement with UGM’s Mission Statement and Statement of Faith.
A vibrant and growing relationship with Jesus Christ, our Creator, as Saviour and Lord.
Related post-secondary education required.
2-3 years of related work experience is required, with knowledge of issues related to poverty and addiction.
At least 20 hours of training in one or more of these subjects: counselling; crisis and conflict resolution; psychosocial intervention for substance use disorders; and trauma-informed practice.
Experience developing Personal Development Plans (PDPs).
Experience with therapeutic approach to motivational interviewing, and an understanding of Stages of Change.
Experience working in a community organization, foundation or ministry.
Excellent English skills (verbal, writing, and reading).
Intermediate computer skills (Outlook, Word, Excel).
Strong interpersonal skills.
Able to work well as a team member as well independently; self-motivated and disciplined.
Able to maintain a high level of confidentiality within the organization and its clientele.
Able to manage time effectively and appropriately.
Candidate is subject to a criminal record check.
Must submit a current Driver’s Abstract.
Only female candidates will be considered for this position.

Nice To Haves

Consideration may be given to alternate combinations of lived experience and education.
Experience with Indigenous participants, working in a multi-ethnic and socially diverse community is an asset.

Responsibilities

Assist participants in establishing goals, monitoring progress, and preparing a case plan for their next steps (housing, employment, addiction services, life skills, health, education or other case specific needs) and refer them to the appropriate community resources for achieving these goals, using various tools, programs, and training to facilitate.
Document all relevant case notes and maintain accurate case files and records for future reference.
Analyze, screen, interview, and process all intake applicants.
First point of contact upon arrival. Complete paperwork, introduce and orient to the new building and complete/assist bed bug protocol, key system etc.
Assists each participant with discharge, including research, referrals, and administrative support.
Provide care, direct consultation and spiritual guidance to participants who reside at the Sanctuary, which includes providing appropriate support for their emotional needs and practical requests as needed. Build strong relationships with participants and encourage them to explore Christianity and recovery as per their goals.
Lead group sessions, classes, motivational meetings as required.
Take an active role in proactively and re-actively defusing and deescalating aggressive situations, along with monitoring sobriety of the participants and visitors, and reporting to the supervisor.
Be knowledgeable of all policies, procedures, and the curriculum of Sanctuary Stabilization, as well as related documentation, and apply it consistently.
Build relationships with these participants and encourage them to explore Christianity, including facilitating a devotional when required.
Advocate for participants, providing needs assessments, coaching, skills training and crisis management. Cultivate community contacts.
Partner with outside agencies, government ministries, individuals, and families, including meetings on and off-site regarding the current and future well-being of the Sanctuary participants and their children (if applicable).
Participate in staff meetings, training and spiritual development opportunities, and perform other duties as required by your Supervisor.
Perform other duties as required by your supervisor.
Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety.
Cover absences within the Sanctuary Program staff as needed, which includes assisting participants to obtain needed services and support to increase the likelihood of success for recovery and/or independent living; schedule and record minutes of ongoing interagency meetings with participants, family members, Child Protection Social Workers and community supports; advocate on behalf of participants with agencies and external service providers; and model nurturing mothering skills.
Cover absences within the Sanctuary Program staff as needed, which includes assisting participants with practical needs, including referrals for recovery, program involvement and housing; provide support and spiritual care to participants, which may include advocating for them and providing crisis management.
Cover absences within the Sanctuary Program staff as needed, which includes providing extra support, but not supervision, to the Care Teams as needed.