Case Manager – Permanent Supportive Housing

CROSSROADS RHODE ISLAND•Providence, RI

1d•Onsite

About The Position

This full-time position provides community-based support to individuals and/or families who have experienced homelessness. Case Managers work with people in their homes, utilizing a housing-first approach, and offer ongoing case management support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of participant needs.

Requirements

Bachelor’s degree in Human Services field OR Associates Degree in a Human Services field plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR A certification in Case Management plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR A minimum of 8 years experience in a Human Services field such as advocacy or case management
Ability to work in a fast-paced environment
Must work well under pressure
Must be flexible and able to multi-task
Must be able to work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or, other conditions or situations that have impacted housing stability
Must be solution-focused and organized in achieving objectives with all service users
Must be able to motivate and organize self to complete tasks with service users, often in non-therapeutic environments
Ability to maintain confidentiality in all aspects of the work environment
Excellent oral and written communication skills
Computer skills and data entry required
Requires reliable transportation outside of the public transit system

Responsibilities

Advocates for the mission of the organization and promotes the vision and direction of the agency’s values
Delivers services with safety, respect, and effectiveness
Follows all policies and procedures of the organization
Complete safety plan and risk minimization plan to appropriately support residents in the community
Complete home visits as well as assist participants to access community resources, schedule and attend appointments (some transporting is required)
Maintain professional rapport with the service user, peers, and other community service providers
Practices fidelity to the Intensive Case Management Housing First Model, working with service users to achieve greater independence over time
Provides referrals to appropriate other service providers within the agency and externally
Balances the needs of caseload based upon acuity, length of time in the program, state of housing stability, etc., supporting 20-30 individuals at one time
Advocates for the resident as needed
Reviews and evaluates resident progress on an ongoing basis and adjusts case plans as appropriate
Organizes and maintains resident case files in a timely fashion and in accordance with professional practice
Maintain all administrative duties including but not limited to maintaining current documentation for program eligibility and compliance, electronically and on paper
Performs other duties as assigned