Case Manager-Permanent Supportive Housing (84747)

HomeFirst • San Jose, CA

1d • Hybrid

About The Position

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort. The goal of the Permanent Supportive Housing program is to provide individuals transitioning from homelessness to permanent supportive housing with access to resources and comprehensive support. These case management services are designed to empower participants to manage their daily lives more effectively, while promoting self-sufficiency to maintain stable housing.

Requirements

• 1 year of paid or volunteer experience in social service or related human services.
• High School Education Level.
• Strong written and oral communication skills.
• Interest in developing relationships with community partners and outside agencies.
• Ability to manage multiple projects concurrently and be flexible with priorities.
• Demonstrated ability to develop and maintain priorities and meet established deadlines.
• Exceptional organizational skills.
• Strong sense of accountability.
• Ability to present oneself and the agency professionally to internal and external audiences.
• Ability to work as a member of a team and can set and meet individual goals.
• Ability to work with people of diverse socio-economic backgrounds.
• Understanding of and sensitivity to the needs of the homeless population, or formerly homeless population.
• Enjoy providing hands-on instruction in basic living and financial skills.
• Valid CA driver license and ability to be added onto the agency fleet insurance.
• Reliable personal vehicle and auto insurance.
• Able to lift up to 25 lbs. on occasion.
• Ability to use keyboard and read computer screens for extended periods.
• Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties.

Nice To Haves

• Individuals with Lived Experience encouraged to apply.
• Bachelor of Arts in Social Work (BASW) or related human services degree preferred, not required.
• Bilingual Spanish or Vietnamese speaking or bicultural preferred, not required.

Responsibilities

• Provide case management and other direct services to clients throughout Santa Clara County.
• Deliver community-based case management services tailored to each client’s needs.
• Coordinate with other team members remotely and on-site as needed to communicate interventions and link clients to additional services.
• Collaborate with community partners to ensure access to support services for clients.
• Participate in property management meetings as needed to address client issues and needs.
• Utilize supervision effectively, maintaining open communication, and providing updates on clients across sites.
• Properly report any suspected cases of abuse.
• Support clients in developing and implementing individualized case management action plans, helping them achieve their goals.
• Assist in facilitating life skills workshops when present at program sites.
• Meet with program participants at a frequency determined by their needs, coordinating visits across sites.
• Provide appropriate referrals to other community services.
• Assist clients with transportation to critical appointments using the company vehicle, as assigned.
• Maintain thorough, accurate records of case management activities for every program participant in HMIS, as required by grant contracts and internal compliance.
• Document all case management activities and progress notes in HMIS within three business days.
• Maintain all other case file paperwork and documentation.
• Complete and submit incident reports and behavior contracts as needed.
• Conduct ongoing re-assessment of client needs and document updates in HMIS.
• Attend all meetings and trainings relevant to the position, including site-specific and agency-wide sessions.
• Assist with other duties as assigned, including coverage across multiple program sites.
• Know and implement agency and program policies and procedures.
• Maintain professional relationships and conduct at all times.

Benefits

• 100% employer-paid medical, dental, and vision coverage.
• Additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
• A 401(k)-retirement plan with generous matching.
• Life and disability insurance.
• Flexible spending accounts.
• Commuter benefits.
• Workers’ compensation.
• 12 holidays.
• Sick leave.
• PTO starting at 15 days annually, increasing with tenure.
• 8 hours of civic engagement leave annually to volunteer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED