Case Manager - Permanent Supportive Housing (6153)

MERCY HOUSE•Newport Beach, CA

1d•$25 - $25•Hybrid

About The Position

The Housing Solutions Case Manager is required to participate in all stages of client service delivery, including ongoing needs assessments, individualized housing plans, support, information, referrals, and advocacy for individuals who are in the Mercy House Permanent Supportive Housing Program. This position will ensure that prospective clients are screened for all eligible services. The Housing Solutions Case Manager also provides residential services to the project that includes life skills workshops and community building events and activities. This position requires successful working relationships with residents that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine residents' self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will ensure that the team is practicing trauma-informed and client-focused strategies.

Requirements

Bachelor's degree in Social Work or a related field with a minimum of two (2) years of experience working in chemical health, mental health, recovery, or co-occurring disorders is preferred
Candidates without a BA/BS degree but with at least two (2) years of direct life experience working with long-term homeless, low-income, and diverse populations, along with a working knowledge of mental health, are encouraged to apply
Valid California driver's license, proof of insurance, and a reliable vehicle are required.
Must be comfortable using your personal vehicle to conduct home visits, visit clients at shelters, meet clients in the community, and perform other job-related travel
Ability to work effectively with a diverse population; plan, organize, and prioritize duties; perform crisis intervention as needed; communicate information and instructions clearly both verbally and in writing; maintain a positive, professional, and safe work environment; and establish and maintain effective working relationships
Dependability, responsibility, and the ability to communicate effectively and respectfully
Ability to lift up to 50 pounds
Ability to sit for prolonged periods while working at a desk and using a computer

Nice To Haves

Knowledge of Confidentiality and the legal and ethical issues pertaining to case management
Effective documentation standards and guidelines

Responsibilities

Maintain a minimum caseload of 17–30 individuals and engage regularly with residents to develop and monitor each individual's housing plan based on housing assessments that address identified barriers, including short- and long-term measurable goals (goal is to meet with clients weekly or as needed)
Utilize harm reduction interventions and methodologies to provide client-centered services to keep clients housed.
Utilize skills regarding crisis prevention and intervention
Practice Trauma-Informed Care when interacting with clients
Implement eviction prevention strategies to support residents in need
Assist residents in building upon their strengths and recognizing their needs in a respectful manner
Visit and inspect resident apartments to ensure they are properly maintained
Maintain knowledge of community resources and refer clients as needed
Organize and facilitate social and recreational activities designed to promote community involvement and peer support
Work with volunteers and community resources to ensure residents are connected with services such as employment, education, tutoring, and/or mentoring, as appropriate
Attend trainings that increase knowledge of effectively meeting clients' needs, including co-occurring disorders, harm reduction, and cultural competence
Facilitate relationship building between landlords/caretakers and residents
Participate in the emergency on-call schedule to ensure resident needs are met
Travel to different locations to provide supportive services to clients
Assist residents with establishing individual and family goals and maintaining safe, stable, affordable housing
Facilitate residents' participation in credit counseling, computer training, financial literacy education, and job search assistance to help them achieve greater levels of success
Distribute focus group surveys and organize community-building and/or other enrichment activities for residents based on responses and funding requirements for the project
Coordinate life skills workshops on topics such as job search skills, parenting skills, time and stress management, health and wellness, and interpersonal relationship and communication skills
Coordinate job readiness workshops to support residents in job search and job skills development
Provide residents with information about available community services
Assist residents in accessing services through referrals and advocacy
Assist residents in building support networks with other residents, family, and friends
Design and coordinate holiday and community-building events
Create monthly activity/event calendars and flyers for residents
Create quarterly newsletters highlighting onsite events and activities for residents and project partners
Maintain active involvement with neighbors and program partners
Maintain active involvement with community service organizations
Work in partnership with the property management team during the leasing and tenancy phases to promote effective communication, united service delivery, and a supportive community environment for all residents
Work as a Mercy House team member with all staff and volunteers to implement the mission and core values of the agency
Attend regular internal and external agency meetings
Work as part of the team to plan and develop resident programs
Maintain accurate, up-to-date documentation on all clients, including but not limited to individual housing plans, housing assessments, case notes, and case files
Complete all paperwork accurately and in a timely manner to ensure payment to the project and agency from various funding sources
Assist with all data collection systems
Demonstrate a willingness to gain knowledge and understanding of Adult Rehabilitative Mental Health Services and Substance Abuse Treatments
Perform other duties as assigned

Benefits

Flexible medical coverage options
Voluntary dental, vision, life, accident, critical illness, and hospital insurance
Paid Time Off (Vacation + Sick Pay)
Flexible Spending Account
Employee Assistance Program
403(b) savings plan with up to 3% company matching
Paid on-the-job training and orientation
Mileage reimbursement
Referral bonus program
Opportunities for career growth