Permanent Supportive Housing Case Manager

Homes For Good • Eugene, OR

3d • $53,726 - $72,010 • Onsite

About The Position

Homes for Good is searching for a Permanent Supportive Housing Case Manager to join their team. This role supports the agency's mission by working as part of a cross-functional housing team to provide and coordinate services for residents living in Permanent Supportive Housing (PSH) communities. These communities offer permanent homes to formerly homeless individuals using a "Housing First" model. The position involves various duties related to the case management of PSH applicants and residents, and the services essential to the functioning of the PSH Program. The "Housing First" approach aims to quickly and successfully connect individuals experiencing homelessness to permanent housing without exclusive screening criteria or barriers such as sobriety, treatment, or service participation requirements. Staff at PSH properties will apply standard Housing First principles, including moving people into housing directly from streets and shelters without preconditions, providing robust support services through assertive engagement (voluntary for participants), ensuring continued tenancy is not dependent on service participation, targeting units to the most disabled and vulnerable homeless individuals, embracing a harm reduction approach to addictions while supporting recovery commitments, and ensuring residents have leases and tenant protections under the law with staff support for lease education and engagement to ensure housing stability.

Requirements

• Three years of responsible community or social service experience that includes case management and one year of experience assisting individuals experiencing homelessness and/or living with mental illness.
• Graduation from a four-year college or university with major coursework in public social work, psychology or other social sciences, administration/public policy or other related field, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Any combination of experience and education providing social services, behavioral health, customer service in a nonprofit setting, or related experience, may be substituted for the education required provided that the knowledge, skills and abilities to perform the work has been demonstrated.
• Possession of, or ability to obtain, a valid State of Oregon vehicle driver’s license, and be insurable at standard rates is required for this position.

Nice To Haves

• Foundational understanding of community resources, services systems, landlord/tenant rights and Crisis de-escalation and intervention strategies.
• Housing First principles including harm reduction, trauma informed care and assertive engagement.
• General principles of client-centered case management including the development of goal-directed service plans.
• Interviewing principles and techniques.
• Principles of personal budgeting and financial management.
• Excellent verbal, written and interpersonal communication skills.
• Federal, State and local laws and regulations, policies and procedures related to assigned area of responsibility and including those governing housing and community services.
• Modern office equipment, practices, procedures and computer programs including Microsoft Office suite of products. Current and relevant computer skills.
• Basic record keeping principles and practices including file management related to social services.
• Business letter writing and report preparations.
• Basic principles of networking and public speaking.
• Community agencies, programs and resources available to residents.
• Principles and practices of grant management.
• Certification as a Qualified Mental Health Associate (QMHA) or the ability to meet the criteria to be eligible for QMHA certification after one year is highly preferred.
• Candidates who are bilingual in English and Spanish are preferred.

Responsibilities

• Represents the Agency to the community and maintains positive working relationships with community partners.
• Maintains up-to-date knowledge of regulatory requirements and best practices related to assigned areas of responsibility; conducts work tasks and assignments in a professional, timely and complete manner.
• Maintains a caseload of approximately 10-15 PSH residents.
• Develops supportive relationships with residents to enhance their ability to be self-sufficient.
• Assists in completing housing applications, lease agreements, annual recertifications, benefit applications etc.
• Assists residents in completing the move-in process, orienting them to the program and settling into their new home.
• Conducts in-depth assessments of participants’ needs.
• Works with residents to develop services plans, set goals and implement strategies to meet identified goals.
• Provides life skills coaching to residents, helping them learn new skills for independent, successful living.
• Assists in supporting residents with required inspections and understanding the requirements of maintaining their homes.
• Ensures that each resident has an individualized housing stability plan.
• Provides case management and the guidance, advocacy and referrals that facilitate the participants’ transition to self-sufficiency.
• Meets with participants on an as-needed basis.
• Assists in resident self-regulation and de-escalation. Supports team in crisis response as needed.
• Maintains accurate individual files and records in a professional context.
• Assists residents in acquiring skills and resources necessary for successful community living.
• Completes client records and forms in a timely manner ensuring all information is accurate and up to date; maintains confidentiality of client information and follows protocol for maintaining client files.
• Completes required data entry in Homeless Management Information System (HMIS).
• Works in conjunction with Resident Services to coordinate and plan life skills training opportunities.
• Perform other related duties as assigned.

Benefits

• paid health, dental and vision insurance for you and your family after one month of employment
• life insurance
• a 12% contribution of your monthly salary into a retirement account after 6 months of employment
• family friendly environment
• flexible scheduling options
• generous paid time off (PTO) program starting at 17.33 hours per month
• paid family leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level