Manager, Production Operations - Dana Point, CA (140)

Five-Star AudioVisual • Dana Point, CA

2d • $75,000 - $77,000 • Onsite

About The Position

The Manager, Production Operations assists the Director, Event Production with the overall management of Five-Star AudioVisual’s audiovisual operation at a luxury hotel or resort. The role oversees daily workflow, inventory, technician development, client satisfaction, billing, equipment utilization, and event execution, while supporting operational excellence, customer satisfaction, and profitability. The manager works closely with clients, hotel partners, sales teams, production teams, vendors, and venue leadership.

Requirements

• At least two years of audiovisual, event technology, production operations, hospitality, or related management experience is preferred.
• Demonstrated experience managing operational workflows and event execution activities.
• Strong planning and organizational skills.
• Strong customer service and hospitality experience.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong analytical thinking and problem-solving abilities.
• Ability to lead and develop team members effectively.
• Strong operational and financial awareness.
• Professional, client-focused attitude and appearance.
• Valid driver’s license and acceptable driving record.
• Authorization to work in the United States.
• Technical knowledge of audio equipment and systems, including microphones, speakers, sound systems, digital and analog mixers, signal flow, and audio troubleshooting.
• Technical knowledge of video equipment and systems, including LCD and LED displays, projectors, screens, monitors, video switching systems, and presentation technologies.
• Technical knowledge of lighting, including GOBO applications, event lighting, stage lighting, uplighting, basic lighting systems, and lighting troubleshooting.
• Familiarity with Windows and macOS, presentation and business software, AV management systems, and basic network and connectivity troubleshooting.

Nice To Haves

• Two or more years of audiovisual, event technology, production operations, hospitality, or related management experience.

Responsibilities

• Manage daily floor activities and technician workflows to ensure equipment and services are delivered on time, in good condition, and according to client expectations.
• Oversee inventory control, equipment safety, security, maintenance, and quality standards.
• Attend BEO, pre-production, and other hotel operational meetings as needed.
• Review and approve client billing, communicate potential concerns to leadership, and support accurate, timely billing.
• Support implementation of company operating procedures and event planning methodologies.
• Review event quotes and recommend improvements to operational efficiency and profitability.
• Monitor operational performance, identify process improvements, and ensure compliance with company policies and service standards.
• Support audiovisual equipment setup, operation, troubleshooting, and strike for meetings and events.
• Ensure event spaces meet client specifications and company standards, and monitor event execution for technical quality.
• Manage sub-rental equipment, equipment readiness, event transitions, room turns, and logistical coordination.
• Assist with complex event execution and provide operational support when needed.
• Supervise, mentor, coach, and develop operational team members; assist with onboarding, training, and employee engagement.
• Promote teamwork, accountability, safety, professionalism, and service excellence among staff.
• Deliver outstanding service to clients, hotel partners, and guests; meet with clients onsite and address concerns promptly.
• Anticipate client needs, provide practical solutions, and maintain strong relationships with stakeholders and neighboring Five-Star locations.
• Support office revenue, profitability, and utilization goals; review costs and identify opportunities to improve financial performance.
• Assist with forecasting equipment, labor, and operational needs; support inventory valuation, equipment tracking, and reporting.
• Use company software, business applications, and operational systems, and maintain accurate operational and administrative records.
• Represent Five-Star AudioVisual professionally and uphold company values, policies, safety procedures, and service standards.
• Remain current on audiovisual technology, production methods, and industry best practices.

Benefits

• 401(k) with company match
• Roth 401(k) with company match
• Medical, dental, and vision insurance
• Health savings account
• Life insurance
• Paid sick leave
• Paid vacation time
• Company-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed