IT Specialist - Dana Point, CA (140) | Sign-On Bonus Opportunity

Five-Star AudioVisual•Dana Point, CA

2d•$55,000 - $60,000•Onsite

About The Position

Five-Star AudioVisual, Inc. is hiring an IT Specialist to provide on-site technology support in Dana Point, California. The company is an independent boutique audiovisual provider serving luxury hotels, resorts, and event venues nationwide. The role supports technology used in a hospitality and event-services environment and requires a dependable, security-minded, collaborative professional who can work independently while coordinating closely with Corporate IT. Candidates may be asked to complete a technical assessment as part of the hiring process. The position is full-time and on-site. The posting lists a salary range of $55,000–$60,000 per year, negligible travel, and a four-year degree education level. It also identifies the role as reporting to the Director of IT.

Requirements

2–5 years of hands-on IT support, systems administration, network support, or related experience.
Experience providing Tier 1 and Tier 2 technical support.
Strong troubleshooting and problem-solving skills across hardware, software, devices, and networks.
Working knowledge of Microsoft 365 and Entra ID (Azure AD).
Experience supporting Windows 11 Pro environments.
Familiarity with Apple devices and Apple Business Manager.
Understanding of IT security principles, user access management, endpoint security, and patching.
Strong organizational and documentation skills.
Excellent written and verbal communication skills, including the ability to explain technical information to non-technical users.
Ability to work independently while coordinating closely with Corporate IT.
Authorization to work in the United States.
Four-year degree listed as the education level.

Nice To Haves

Hospitality, hotel, venue, event technology, or other on-property IT experience.
CompTIA A+ certification.
CompTIA Network+ certification.
Microsoft AZ-900 certification.
Microsoft 365 or related Microsoft certifications.
Experience with Microsoft Intune or comparable MDM platforms.
Knowledge of TCP/IP, DHCP, DNS, VLANs, SSIDs, Wi-Fi, network switches, wireless access points, firewalls, network segmentation, and network troubleshooting.
Experience with macOS, remote support, and ticketing systems.
Knowledge of endpoint security, user access and permissions, multifactor authentication, security patching, system updates, and network and device security best practices.

Responsibilities

Provide Tier 1 and Tier 2 technical support.
Troubleshoot hardware, software, devices, and network issues.
Support Windows 11 Pro environments, Microsoft 365, Entra ID, and Apple devices.
Assist with user access management, endpoint security, patching, and system updates.
Coordinate with Corporate IT while working independently at the property.
Document IT work and communicate technical information to non-technical users.