Operations Manager-CA
About The Position
The Operations Manager is a member of the Store Management team at CVS/pharmacy and helps fulfill the company’s purpose of supporting people on their path to better health. The role drives store execution and performance, builds customer loyalty through excellent service, and helps maintain an engaged and productive store team through leadership, initiative, and leading by example. Under the supervision of the Store Manager, the Operations Manager supports the store’s overall leadership and strategic operations, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This role is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The Operations Manager leads and supports store crew members, supervises and directs their activities, communicates information openly and promptly, and assists the Store Manager with operational and service improvement plans. The role also assists customers with questions, problems, and complaints while promoting CVS’s customer service culture of greeting customers, offering help, and thanking them.
Requirements
- Deductive reasoning ability, advanced analytical skills, and computer skills.
- Advanced communication, leadership, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent issues at the store.
- High school diploma or equivalent required.
Nice To Haves
- Experience as a retail manager or supervisor.
Responsibilities
- Lead others and work effectively with store crews.
- Supervise, assign, and direct activities of the store’s crew.
- Communicate information to store crew and supervisors in an open and timely manner.
- Support the Store Manager with action plans for operational and service improvement.
- Assist customers with questions, problems, and complaints.
- Promote CVS customer service culture by greeting customers, offering help, and thanking them.
- Support overall store management, supervision, and policy implementation.
- Support sales and inventory management, employee staffing, training and development, and financial management.
Benefits
- Dental benefits
- Vision benefits
- Wellness resources
- Employee discounts
- Access to certain voluntary benefits
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
