Operations Manager-CA
About The Position
The Operations Manager is a member of the Store Management team and helps fulfill CVS Health’s purpose of helping people on their path to better health by driving store execution and performance while building customer loyalty through excellent service. Under the supervision of the Store Manager, the role maintains an engaged and productive store team through leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, including overall store management, supervision and policy implementation; sales and inventory management; employee staffing, training and development; financial management; and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The position is full-time, with anticipated weekly hours of 40. A flexible schedule may include some early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The typical pay range is $21.90–$35.90 per hour. The role is eligible for a comprehensive benefits package, based on eligibility.
Requirements
- Deductive reasoning ability, advanced analytical skills, and computer skills.
- Advanced communication, leadership, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
- High school diploma or equivalent required.
Nice To Haves
- Experience as a retail manager or supervisor.
Responsibilities
- Lead others and work effectively with store crews.
- Supervise, assign, and direct activities of the store’s crew.
- Communicate information to store crew and supervisors openly and in a timely manner.
- Support the Store Manager with action plans for operational and service improvement.
- Assist customers with questions, problems, and complaints.
- Promote CVS customer service culture by greeting customers, offering help, and thanking them.
- Support overall store management, supervision, and policy implementation.
- Support sales and inventory management.
- Support employee staffing, training, and development.
- Support financial management and customer service leadership.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
