Manager, Product Operations

Saisystems Health • Shelton, CT

1d

About The Position

SaiSystems Health is seeking a Manager, Product Operations to join their Product Organization. This role reports to the Chief Product Officer (CPO) and is crucial for ensuring that every Product Manager and designer at SaiSystems Health has the necessary tools, data, and processes to perform optimally. The position focuses on scaling the Product team's practices as the organization grows.

Requirements

• 3-5 years of experience in product operations, product management, program management, or a related role in a software or healthcare IT organization.
• Working knowledge of Jira from a Product Manager's/reporting perspective (boards, filters, dashboards); deep administrative configuration is not required.
• Experience with product analytics platforms (Pendo, Amplitude, or similar) and a strong understanding of how to interpret usage data.
• Proven ability to design and implement scalable processes that work across multiple product lines.
• Strong communication and facilitation skills — able to drive alignment across PMs, engineers, and leadership.
• Comfort with AI-assisted tooling and a forward-looking perspective on how AI can improve product team workflows.

Nice To Haves

• Experience in healthcare IT is a plus but not required.

Responsibilities

• Own the strategy, roadmap, and continuous improvement of the tools and workflows that power the Product team's experience — including Aha!, Confluence, and Pendo — and partner with Engineering on how those tools connect to Jira and release infrastructure.
• Build and manage the product analytics stack, ensuring Product Managers have reliable access to usage data, feature adoption metrics, and customer behavior insights through Pendo and related tools.
• Develop and run enablement programs for the Product team — onboarding new PMs, rolling out new tools and methodologies, and fostering a culture of continuous improvement.
• Define and track product-team operational health metrics (process adoption, time-to-insight, PM ramp time, roadmap-to-delivery traceability) and use them to identify bottlenecks and improvement opportunities.
• Partner with Engineering leadership and the Release Manager on delivery standards, tooling investments, and how release readiness and cadence decisions surface to the Product team.
• Evaluate and recommend new tools, integrations, and AI-assisted workflows that increase Product team productivity and decision-making quality.
• Directly manage the APM team — providing coaching, performance feedback, and career development support, and coordinating their work to drive consistency across product delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed