Operations - Product Manager

Peak Technologies•Miami, FL

About The Position

The Global Services Product and Offering Manager owns the end-to-end strategy, roadmap, and lifecycle management of the company’s global services portfolio, including repair services, professional onsite services, and managed services. The role drives the development and commercialization of services offerings that deliver customer value, revenue growth, and profitability. The manager partners with cross-functional commercial, operations, delivery, and product teams to ensure offerings are competitive, executable at scale, and aligned with overall business objectives. The role includes setting and achieving targets for services revenue, attach rates, margins, and recurring revenue; identifying customer and market needs; developing pricing, packaging, and go-to-market strategies; and leading new services introductions and portfolio optimization. It also involves aligning offerings with operational and delivery capabilities, monitoring performance, improving commercial outcomes, shaping evolving service models, and providing leadership with portfolio reporting, business cases, and recommendations. The position requires a bachelor’s degree in Business, Engineering, Supply Chain, Marketing, or a related technical or commercial field, a strong understanding of services lifecycle and managed-service value creation, excellent oral and written communication and customer service skills, and strong attention to detail in a fast-paced environment. The primary language used in daily operations is English; additional primary company languages include Spanish, French, and Dutch. The role does not supervise direct or indirect reports and requires accountability for business target delivery and decision-making.

Requirements

Bachelor’s degree in Business, Engineering, Supply Chain, Marketing, or a related technical or commercial field.
Strong understanding of services lifecycle and managed service value creation.
Excellent oral and written communication skills.
Strong customer service skills.
Strong attention to detail.
Ability to work in a fast-paced environment.
Ability to take accountability and responsibility for business target delivery and decision-making.
Ability to read and interpret documents, procedure manuals, and correspondence.
Ability to speak effectively individually and before groups of external customers and employees at various organizational levels.

Responsibilities

Define and execute the overall strategy, multi-year roadmap, and full lifecycle management—from ideation through end-of-life—for repair, professional onsite, and managed services offerings.
Drive services revenue growth and profitability by setting and achieving targets for revenue, attach rates, margins, and recurring revenue through effective packaging, pricing, and commercialization.
Lead voice-of-customer research, competitive analysis, and market research to identify opportunities, gaps, and differentiated value propositions.
Develop competitive pricing models, service tiers and packages, positioning, and commercial frameworks that sales teams and partners can execute.
Own or drive the new product introduction process for services offerings and rationalize the portfolio to focus resources on high-value offerings.
Partner with operations, service delivery, and field teams to ensure offerings are executable and scalable, with appropriate processes, capacity, SLAs, and tooling.
Collaborate with sales, marketing, finance, product, and regional teams to align messaging, enablement, forecasting, and execution.
Establish and track metrics including revenue, margins, attach rates, win rates, customer satisfaction, retention, and utilization, and use insights to improve offerings and commercial outcomes.
Drive innovation in service delivery models, including outcome-based, digital-enabled, predictive, and subscription-style managed services.
Provide leadership with reporting, business cases, and recommendations on portfolio health, investment priorities, and strategic direction.
Support sustained excellence in service delivery and delivery efficiency, continuous improvement in cost to serve, and step-change innovation in safety, quality, and/or cost.
Read and interpret documents, procedure manuals, and internal and external correspondence, and communicate effectively with customers and employees at various organizational levels.