Manager Product Management - Collections & Recoveries Platform, Offers, Integration, and Experience
About The Position
Capital One’s US Card Collections and Recoveries product team is growing and hiring Product Managers to improve engagement with customers facing financial hardship and refine the products and processes that support them. Multiple high-impact roles are available, each focused on building scalable, well-managed, data-driven solutions. Product Managers partner with dedicated technology teams and with Business Analysts, Process Managers, Operations, Risk, and Legal to discover opportunities, set product roadmaps, and lead delivery of new capabilities. Roles may focus on Operational Data Infrastructure or Analytical Data Infrastructure, bridging raw data and high-performance, business-ready datasets; the Recoveries Platform, which supports a $3 billion business; Payments and Offers capabilities that help customers resolve outstanding balances; or Recoveries web and mobile experiences used by millions of customers. The role requires proficiency in Capital One’s Product Framework: human-centered customer focus, business-focused execution, technology-driven solutions, integrated problem solving, and transformational leadership. The position is hybrid and follows Capital One’s hybrid policy for required onsite presence at the designated office.
Requirements
- Currently has, or is pursuing, a Bachelor's or Master's degree in a quantitative field, Business, or Marketing, with the required degree expected by the scheduled start date; alternatively, a Bachelor's degree in any field and at least 3 years of Product Management experience.
- Ability to adhere to Capital One’s hybrid policy regarding required onsite presence at the designated office.
- Capital One will not sponsor new employment authorization or provide immigration-related support for this position.
Nice To Haves
- Experience translating business strategy and analysis into consumer-facing digital products.
Responsibilities
- Lead product discovery, set the product roadmap, and drive delivery of new product capabilities.
- Partner with technology teams, Business Analysts, Process Managers, Operations, Risk, and Legal to design and launch products.
- For data infrastructure roles, bridge raw data and business-ready datasets, accelerate speed-to-insight for analyst communities, and enable machine-learning models at scale.
- For Recoveries Platform roles, help deliver the next-generation platform to accelerate product launches, increase recovery rates, and support customers’ return to credit.
- For Payments and Offers roles, develop capabilities that help customers resolve outstanding balances, including programs that may offer concessions to customers facing financial pressure.
- For Recoveries web and mobile experience roles, shape and deliver customer experiences across the mobile app and web channels.
- For experience-focused roles, collaborate with engineers, design, marketing, operations, compliance, business analysts, and data scientists to define and deliver future customer experiences.
- Demonstrate human-centered product thinking, business focus, technology-driven execution, integrated problem solving, and transformational leadership.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
