Manager, Product Management - Card Customer Resiliency: Recoveries Offers Delivery
About The Position
Capital One’s Product Management organization focuses on reimagining the status quo, identifying value creation opportunities, and delivering innovative, sustainable customer experiences through technology. The Card Customer Resiliency team is modernizing technology, elevating the voice of vulnerable customers, and developing experiences that help customers responsibly manage debt with dignity, clarity, and respect. The team supports customers facing financial hardship, including job loss, healthcare troubles, natural disasters, and other major life events. The Offers team manages programs that help customers resolve outstanding balances, often by extending concessions to people experiencing significant financial pressure. These programs serve millions of customers annually. The role will help accelerate delivery of relief initiatives while enabling personalized experiences that meet customers where they are in their journey. The role is expected to demonstrate proficiency in Capital One’s Product Management framework: human-centered customer focus; business-focused execution and outcomes; technology-driven solutions; integrated problem solving that addresses complexity and product risks; and transformational leadership that aligns cross-functional teams. This is a hybrid position, subject to Capital One’s hybrid policy and required on-site presence at the designated office.
Requirements
- Currently has, or is in the process of obtaining by the scheduled start date, a bachelor’s or master’s degree in a quantitative field such as Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, or Information Systems; or in Business or Marketing.
- Alternatively, a bachelor’s degree in any field and at least 3 years of Product Management experience.
Nice To Haves
- Experience translating business strategy and analysis into consumer-facing digital products.
Responsibilities
- Accelerate delivery of new customer relief initiatives.
- Enable deep personalization of offers to meet customers where they are in their journey.
- Translate customer needs into innovative product solutions.
- Deliver business outcomes through leverage and execution excellence.
- Leverage technology to deliver resilient solutions and near- and long-term value.
- Identify and resolve complex problems while mitigating product risks.
- Lead cross-functional teams to solve customer problems and drive organizational alignment.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
