Manager Product Management - Collections & Recoveries Platform, Offers, Integration, and Experience

Capital One • McLean, VA

1d • $179,700 - $205,100 • Hybrid

About The Position

Capital One is hiring Product Managers for its growing US Card Collections and Recoveries product team. The team supports customers experiencing financial hardship and develops scalable, well-managed, data-driven solutions that help customers resolve outstanding balances and work toward sustainable credit health. Applicants may be considered for several high-impact initiatives across the team.

The role partners with dedicated technology teams and colleagues across Business Analysis, Process Management, Operations, Risk, and Legal to discover customer and business needs, set product roadmaps, and deliver new capabilities. Depending on the assignment, the work may involve operational or analytical data infrastructure; the Recoveries platform; payments and offers; or Recoveries web and mobile experiences.

Product Managers on the Operational and Analytical Data Infrastructure teams connect raw data with high-performance, business-ready datasets, working with enterprise technology teams, business stakeholders, and Risk Management to accelerate insight for analysts and support machine-learning models at scale. The Recoveries Platform team builds the next generation of the platform underpinning a $3 billion Recoveries business, supporting faster product launches, increased recovery rates, and improved customer outcomes. Payments and Offers work helps customers resolve balances, including through concessions for customers under significant financial pressure. Recoveries Web and Mobile work shapes customer experiences across the app and web, in collaboration with engineering, design, marketing, operations, compliance, business analysts, and data scientists.

The role is hybrid and requires adherence to Capital One’s hybrid policy for on-site presence at the designated office. Product Managers are expected to demonstrate human-centered thinking, business focus, technology-driven problem solving, integrated problem solving, and transformational leadership. The position may be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives.

Requirements

• Currently hold or be obtaining a Bachelor's or Master's degree in a quantitative field, Business, or Marketing, with the required degree expected by the scheduled start date; alternatively, hold a bachelor's degree in any field and have at least 3 years of Product Management experience.
• For the quantitative-degree pathway, eligible fields include Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field.
• Must be authorized to work without new employment authorization sponsorship or other immigration-related support from Capital One.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Lead product discovery, set the product roadmap, and drive delivery of new product capabilities.
• Partner with technology teams, Business Analysts, Process Managers, Operations, Risk, and Legal to design and launch products.
• Bridge raw data and high-performance, business-ready datasets on operational or analytical data infrastructure teams.
• Work with enterprise technology teams, business stakeholders, and Risk Management to maximize data value, accelerate analyst insight, and enable machine-learning models at scale.
• Help deliver the next generation of the Recoveries platform to accelerate product launches and increase recovery rates.
• Develop payments and offers capabilities that help customers resolve outstanding balances, including customers experiencing acute financial pressures.
• Shape Recoveries customer experiences through mobile app and web channels in collaboration with engineering, design, marketing, operations, compliance, business analysts, and data scientists.
• Apply human-centered, business-focused, technology-driven, integrated problem-solving, and transformational leadership principles.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager