Manager, Product Management - Debt Settlement Recoveries Strategy
About The Position
Capital One’s US Card Recoveries product team is seeking a product manager to help improve how the company engages with customers facing financial hardship and refine the products and processes that support them. The role partners with a dedicated technology team, Business Analysts, Process Managers, Operations, Risk, and Legal to design and launch new product capabilities. The product manager leads discovery, sets the product roadmap, and drives delivery to bring the team’s strategy to life. The position applies Capital One’s Product Framework: human-centered design focused on internal and external customer needs; business-focused execution that delivers outcomes; technology-driven solutions that provide resilient near- and long-term value; integrated problem solving to resolve complex issues and mitigate product risks; and transformational leadership to align cross-functional teams. This is a hybrid position, subject to Capital One’s hybrid policy and required on-site presence at the designated office location. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One provides a comprehensive benefits offering; eligibility varies by employment status and management level.
Requirements
- Currently have, or be in the process of obtaining by the scheduled start date, a bachelor's or master's degree in a quantitative field, Business, or Marketing; alternatively, a bachelor's degree in any field and at least 3 years of Product Management experience.
- Quantitative fields include Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field.
Nice To Haves
- Experience translating business strategy and analysis into consumer-facing digital products.
Responsibilities
- Improve how the company engages with customers facing financial hardship.
- Refine products and processes that support customers facing financial hardship.
- Partner with technology, Business Analysts, Process Managers, Operations, Risk, and Legal to design and launch product capabilities.
- Lead product discovery.
- Set the product roadmap.
- Drive delivery to bring the product strategy to life.
- Focus on customer needs, business outcomes, technology solutions, complex problem-solving, product risk mitigation, and cross-functional alignment.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
