Manager, Product Management - Debt Settlement Recoveries Strategy
About The Position
Capital One’s US Card Recoveries product team is seeking a product manager to improve engagement with customers facing financial hardship and refine the products and processes that support them. The role partners with a dedicated technology team and with Business Analysts, Process Managers, Operations, Risk, and Legal to design and launch new product capabilities. The product manager leads discovery, sets the product roadmap, and drives delivery to bring the team’s strategy to life. The role follows Capital One’s Product Framework and is expected to demonstrate proficiency in five areas: human-centered product design, business-focused execution, technology-driven innovation, integrated problem solving, and transformational leadership. This is a hybrid role, subject to Capital One’s hybrid policy and required on-site presence at the designated office location.
Requirements
- Currently hold, or be in the process of obtaining with the required degree completed on or before the scheduled start date, a bachelor's or master's degree in a quantitative field, Business, or Marketing. Listed quantitative fields include Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, and Information Systems, or a related quantitative field.
- Alternatively, hold a bachelor's degree in any field and have at least 3 years of Product Management experience.
Nice To Haves
- Experience translating business strategy and analysis into consumer-facing digital products.
Responsibilities
- Improve how the company engages with customers facing financial hardship.
- Refine products and processes that support customers experiencing financial hardship.
- Partner with a dedicated technology team and with Business Analysts, Process Managers, Operations, Risk, and Legal.
- Design and launch new product capabilities.
- Lead product discovery.
- Set the product roadmap.
- Drive delivery to bring the product strategy to life.
- Address customer needs, deliver business outcomes, leverage technology, resolve complex problems while mitigating product risks, and lead cross-functional teams toward organizational alignment.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
