Manager Product Management Performance Enablement
About The Position
The Manager of Product Management Performance Enablement leads performance measurement and continuous improvement for Highmark Health’s non-clinical product portfolio. Areas include provider experience, member onboarding, customer service and financial experience, and insurance product usability across commercial and government lines of business. The role defines, tracks, analyzes, and optimizes KPIs to measure product experience impact and value, bringing together product thinking, business analysis, performance measurement, and stakeholder management to support accountability for product outcomes. The position manages department operations and staff, including hiring and termination decisions, coaching and development, recognition, performance management, and productivity. It translates business goals into measurable product performance targets, maintains measurement plans and methodologies, and works with product, business, analytics, design, operations, and data teams to ensure reliable data and incorporate performance insights into product roadmaps and decisions. The role also supports measurement capabilities across non-clinical portfolios and partners with analytics and data organizations to meet data needs. It explores AI capabilities such as predictive impact techniques, rapid root-cause analysis, AI-powered business intelligence dashboards, and automated insight delivery to help analysts focus on higher-value analysis and recommendations. The position is office-based or remote, with a physical work site required, and requires 25%–50% travel.
Requirements
- At least 5 years of experience in healthcare or equivalent product management/performance.
- At least 3 years of experience in a management or leadership role.
- Bachelor’s degree in Business Administration/Management, Health Administration, public health, economics, or another applicable discipline, or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.
- Strategic thinking, leadership, problem-solving, and decision-making skills.
- Ability to translate complex data insights and analysis into actionable product and operational outcomes.
- Strong relationship-building and interpersonal skills.
- Consulting skills and strong quantitative and analytical skills.
- Demonstrated influencing and teamwork skills.
- Product performance mindset and commitment to self-development and developing others.
- Ability to comply with company ethical, legal, privacy, and information-security requirements, including HIPAA requirements.
Nice To Haves
- At least 5 years of experience in data analysis, data governance, reporting, or operational or product measurement functions.
- Master’s degree in Business Administration/Management, Health Administration, public health, economics, or another applicable discipline.
- Familiarity with health plan operations, clinical solutions, and health insurance products.
Responsibilities
- Manage staff and department operations, including hiring and termination decisions, coaching and development, rewards and recognition, performance management, staff productivity, and planning and directing day-to-day operations.
- Define and maintain product performance metrics, KPIs, targets, and associated plans aligned with business goals and strategic priorities.
- Develop and maintain documentation for measurement plans, data sources, and analysis methodologies.
- Collaborate with product managers, owners, business stakeholders, and analytics teams to develop measurement plans and data requirements and ensure data availability.
- Establish data collection processes, transparent dashboard and reporting practices, and quality controls to support non-clinical data accuracy and reliability.
- Work with product management, experience design, operations, operational analytics, and enterprise data teams to embed performance insights in product roadmaps and decisions.
- Analyze customer journeys, operational data, and service experience outcomes to identify trends and improvement opportunities.
- Represent performance measurement across non-clinical product portfolios and ensure measurement is considered during feature design and development.
- Support product portfolios with measurement tools and capabilities to improve targeted outcomes, such as reducing call center volume through improved self-service tools.
- Partner with Operational Analytics and other critical partners, including enGen and the enterprise data office, to ensure data and information are available for new and complex requests.
- Implement potential AI capabilities and tools for non-clinical product portfolios, including predictive impact techniques, rapid root-cause analysis, AI-powered BI dashboards, and automated insight delivery to product managers.
- Perform other duties as assigned or requested.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
